Fixed Ops Magazine - 2020 Vol17 02 - 35

MARCH APRIL 2020 || FIXED OPS MAGAZINE

EFFECTIVE
ACCOUNTABILITY IN THE
SERVICE DRIVE ALSO
HELPS ADVISORS SEE
BEYOND IMMEDIATE
DAY-TO-DAY PRESSURES,
SO THEY PROACTIVELY
EMBRACE LONGER-TERM
REASONS FOR "SELLING"
THE VISUAL INSPECTION
PROCESS, WHICH, BY
ITSELF, PUTS NO
COMMISSION DOLLARS
IN THEIR POCKET.

or when counseling an advisor. Service
tools, such as DMS-embedded vehicle
inspection, provide clearly stated goals
and expectations for the advisor to aspire to excel.
Effective accountability in the service
drive also helps advisors see beyond
immediate day-to-day pressures, so
they proactively embrace longer-term
reasons for "selling" the visual inspection process, which, by itself, puts no
commission dollars in their pocket.

Processes and people managed by the
numbers mean a healthier dealership
and more successful employees. Dealers
like how embedded vehicle inspection
tools help identify any needed parts, so
technicians can make a single run to the
parts department, saving time.
Furthermore, managers use these tools
to monitor advisors' work and sales to
identify or confirm performance issues
deserving further training, coaching or
another positive response to help them
capture every opportunity in service.

Leverage What You Have
For users of some dealer management
systems, all the tools needed manage
the vehicle inspection process more
profitably are embedded in the DMS -
there are no ancillary systems to integrate and no multiple logins or screen
switching necessary to deliver a faster,
seamless repair order and oversight
program that improves advisor performance and, thus, service revenue.

Jim Leman has been
writing about automotive fixed and variable
operations since 1992.
jimleman@gmail.com

35



Fixed Ops Magazine - 2020 Vol17 02

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2020 Vol17 02

Fixed Ops Magazine - 2020 Vol17 02 - 1
Fixed Ops Magazine - 2020 Vol17 02 - 2
Fixed Ops Magazine - 2020 Vol17 02 - 3
Fixed Ops Magazine - 2020 Vol17 02 - 4
Fixed Ops Magazine - 2020 Vol17 02 - 5
Fixed Ops Magazine - 2020 Vol17 02 - 6
Fixed Ops Magazine - 2020 Vol17 02 - 7
Fixed Ops Magazine - 2020 Vol17 02 - 8
Fixed Ops Magazine - 2020 Vol17 02 - 9
Fixed Ops Magazine - 2020 Vol17 02 - 10
Fixed Ops Magazine - 2020 Vol17 02 - 11
Fixed Ops Magazine - 2020 Vol17 02 - 12
Fixed Ops Magazine - 2020 Vol17 02 - 13
Fixed Ops Magazine - 2020 Vol17 02 - 14
Fixed Ops Magazine - 2020 Vol17 02 - 15
Fixed Ops Magazine - 2020 Vol17 02 - 16
Fixed Ops Magazine - 2020 Vol17 02 - 17
Fixed Ops Magazine - 2020 Vol17 02 - 18
Fixed Ops Magazine - 2020 Vol17 02 - 19
Fixed Ops Magazine - 2020 Vol17 02 - 20
Fixed Ops Magazine - 2020 Vol17 02 - 21
Fixed Ops Magazine - 2020 Vol17 02 - 22
Fixed Ops Magazine - 2020 Vol17 02 - 23
Fixed Ops Magazine - 2020 Vol17 02 - 24
Fixed Ops Magazine - 2020 Vol17 02 - 25
Fixed Ops Magazine - 2020 Vol17 02 - 26
Fixed Ops Magazine - 2020 Vol17 02 - 27
Fixed Ops Magazine - 2020 Vol17 02 - 28
Fixed Ops Magazine - 2020 Vol17 02 - 29
Fixed Ops Magazine - 2020 Vol17 02 - 30
Fixed Ops Magazine - 2020 Vol17 02 - 31
Fixed Ops Magazine - 2020 Vol17 02 - 32
Fixed Ops Magazine - 2020 Vol17 02 - 33
Fixed Ops Magazine - 2020 Vol17 02 - 34
Fixed Ops Magazine - 2020 Vol17 02 - 35
Fixed Ops Magazine - 2020 Vol17 02 - 36
Fixed Ops Magazine - 2020 Vol17 02 - 37
Fixed Ops Magazine - 2020 Vol17 02 - 38
Fixed Ops Magazine - 2020 Vol17 02 - 39
Fixed Ops Magazine - 2020 Vol17 02 - 40
Fixed Ops Magazine - 2020 Vol17 02 - 41
Fixed Ops Magazine - 2020 Vol17 02 - 42
Fixed Ops Magazine - 2020 Vol17 02 - 43
Fixed Ops Magazine - 2020 Vol17 02 - 44
Fixed Ops Magazine - 2020 Vol17 02 - 45
Fixed Ops Magazine - 2020 Vol17 02 - 46
Fixed Ops Magazine - 2020 Vol17 02 - 47
Fixed Ops Magazine - 2020 Vol17 02 - 48
Fixed Ops Magazine - 2020 Vol17 02 - 49
Fixed Ops Magazine - 2020 Vol17 02 - 50
Fixed Ops Magazine - 2020 Vol17 02 - 51
Fixed Ops Magazine - 2020 Vol17 02 - 52
Fixed Ops Magazine - 2020 Vol17 02 - 53
Fixed Ops Magazine - 2020 Vol17 02 - 54
Fixed Ops Magazine - 2020 Vol17 02 - 55
Fixed Ops Magazine - 2020 Vol17 02 - 56
Fixed Ops Magazine - 2020 Vol17 02 - 57
Fixed Ops Magazine - 2020 Vol17 02 - 58
Fixed Ops Magazine - 2020 Vol17 02 - 59
Fixed Ops Magazine - 2020 Vol17 02 - 60
Fixed Ops Magazine - 2020 Vol17 02 - 61
Fixed Ops Magazine - 2020 Vol17 02 - 62
Fixed Ops Magazine - 2020 Vol17 02 - 63
Fixed Ops Magazine - 2020 Vol17 02 - 64
Fixed Ops Magazine - 2020 Vol17 02 - 65
Fixed Ops Magazine - 2020 Vol17 02 - 66
Fixed Ops Magazine - 2020 Vol17 02 - 67
Fixed Ops Magazine - 2020 Vol17 02 - 68
http://magazine.fixedopsmag.com/prismautomotive/FixedOpsMagazine/Vol17No3/
http://magazine.fixedopsmag.com/prismautomotive/FixedOpsMagazine/Vol17No2A/
https://www.nxtbookmedia.com