Fixed Ops Magazine - 2020 Vol17 02 - 37

tion and e-claims platforms are tools to
help you meet customer expectations
so you win more business and keep
your absorption rate high. The time to
adopt and get up-to-speed with the
21st century is now.
The situation.
It's estimated that more than 19 million service contracts are sold every
year. While many motorists buy from
the dealership where they purchased a
vehicle, many more buy from financial
institutions or direct marketers.
These customers become "transient
motorists" when they show up in your
shop with a service contract purchased
somewhere else. They've voluntarily
come in. Now the opportunity falls on

TECHNOLOGY LIKE
DIGITAL INSPECTIONS
AND E-CLAIMS THAT
MAKE THE SERVICE
EXPERIENCE FASTER,
EASIER, AND MORE
TRANSPARENT ARE
DIRECTLY TIED TO
HAPPIER, MORE
SATISFIED CUSTOMERS.

you and about how you take care of
them. This is your chance to make a lifelong customer, even convert them into
their next vehicle purchase. How do you
deliver the best possible experience?
Move to digital inspections.
The old manual inspection process
won't cut it with today's consumers.
You know the drill: a technician does an
inspection and writes a quote. Then, the
service advisor sends it to a third-party
to inspect and verify the quote. This can
take hours all the while the customer
is waiting, which erodes confidence in
your abilities to get work done properly
and efficiently.
A digital inspection application takes
that wait time down to less than an hour.

37



Fixed Ops Magazine - 2020 Vol17 02

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2020 Vol17 02

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