tion and e-claims platforms are tools to help you meet customer expectations so you win more business and keep your absorption rate high. The time to adopt and get up-to-speed with the 21st century is now. The situation. It's estimated that more than 19 million service contracts are sold every year. While many motorists buy from the dealership where they purchased a vehicle, many more buy from financial institutions or direct marketers. These customers become "transient motorists" when they show up in your shop with a service contract purchased somewhere else. They've voluntarily come in. Now the opportunity falls on TECHNOLOGY LIKE DIGITAL INSPECTIONS AND E-CLAIMS THAT MAKE THE SERVICE EXPERIENCE FASTER, EASIER, AND MORE TRANSPARENT ARE DIRECTLY TIED TO HAPPIER, MORE SATISFIED CUSTOMERS. you and about how you take care of them. This is your chance to make a lifelong customer, even convert them into their next vehicle purchase. How do you deliver the best possible experience? Move to digital inspections. The old manual inspection process won't cut it with today's consumers. You know the drill: a technician does an inspection and writes a quote. Then, the service advisor sends it to a third-party to inspect and verify the quote. This can take hours all the while the customer is waiting, which erodes confidence in your abilities to get work done properly and efficiently. A digital inspection application takes that wait time down to less than an hour. 37