Fixed Ops Magazine - 2020 Vol17 02 - 38

A service advisor simply downloads
the application, includes the quote and
photos, and gets approval through the
application. The customer is happier
and your bays stay busy.
Adopt e-claim.
The same need to speed up the process
applies to being paid for claims. The old
manual process requires an advisor to
fax a copy of the repair order and get
paid at a later date. With e-claim, the
advisor takes a photo of the work and
submits an invoice through an application. The dealership is paid immediately
in real-time with a prepaid visa. This
optimizes cash flow and frees up your

38

accounting staff. Instead of manually
tracking claims, they have more time to
follow-up on outstanding customer receipts, for example.
Combining digital inspections with eclaim is a proven strategy to speed up
repairs and payments. The two applications together reduce the process from
days to less than 24-hours.
Create a great customer experience.
Delivering a great customer experience
is all the buzz in our industry... And for
good reason. Today's customers expect
an exceptional experience. And they
will reward businesses that deliver.

Traditional dealership service department processes aren't geared toward
delivering a great experience. Technology like digital inspections and e-claims
that make the service experience faster,
easier, and more transparent are directly tied to happier, more satisfied customers.
A great experience is what wins you
more transient motorists who come
back again and again, recommend you
to friends and family, and post positive
reviews.
Wondering if online reviews really
work? A study by software company
Zendesk found that 90% of respon-



Fixed Ops Magazine - 2020 Vol17 02

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2020 Vol17 02

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