Fixed Ops Magazine - 2020 Vol17 02 - 4

TABLE O F CO NTE N T S

TI RE WARS!

10

16

22

28

BY DAVID B OYL E, P R ESI D EN T A N D C E O F O R
TIRE P ROF I L ES A N D T ED I N G S,
EX ECUTIVE D I R EC TOR F OR F I X ED OP S R O U N DTA B L E
A N D CENTER F OR P ER F OR M A N C E

PROF I T IN G WITH R ECALLS

MARCH / APRIL 2020

BY SEA N REYES, C M O F OR R EC A L L M ASTE R S

A RE YOU IN THE TIR E BUSIN E SS?
BY CHA RLE S D E M A R T I G N Y, C EO F OR
JUN GLE CAT M A R KET I N G

THI RS TY FOR TR ANSPARENCY
BY JASON U N R AU, J OU R N A L I ST F OR TH E
AUTOMOTI V E I N D U ST RY

6

L ET T ER F R O M T H E PUBL ISHER

46

SERVICE D EPART M ENT

52

PART S D EPART M ENT

5.5 JOB HACKS FOR SERVICE ADVISORS. BY BRANDON DORAN

SIMPLE DOESN'T MEAN EASY: 4 KEYS TO SYSTEMATIC AND
STREAMLINED COLLISION REPAIRS. BY PAT BLECH

56

BO DY SH O P
PROCESS DRIVEN DESIGN FOR COLLISION REPAIR RESULTS.
BY JUDY FOLK

32

36

42

DRI VE V EHIC LE
I NS PECTION R EVEN UE

60

AD M INIST R AT IO N
BUILDING A CULTURE OF BUSINESS DEVELOPMENT.
BY LAWSON OWEN

BY JIM LEM A N , QU OR U M XSEL L ER ATO R

8

IND UST RY NEWS

63

ADVERT ISER ' S D IR ECT O RY

63

NEW PR O D UCT S

64

M O R E IND UST RY NEWS

EMB RAC E THE N EW DIGITAL AGE
BY RICH HO L L A N D, C EO F OR R EVOLOS

S ERVI CE C USTOMER
EXP ERI E NC E C HEC K LIST
BY DAVID FOU TZ , V I C E P R ESI D EN T O F SA L E S
FOR X TIME AT COX AU TOM OT I V E



Fixed Ops Magazine - 2020 Vol17 02

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2020 Vol17 02

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