Fixed Ops Magazine - 2020 Vol17 02 - 45

MARCH APRIL 2020 || FIXED OPS MAGAZINE

THE SUM OF A SERVICE
EXPERIENCE IS MUCH
GREATER THAN ITS
PARTS- A UNIFIED AND
CREDIBLE VOICE FROM
YOUR BUSINESS TO THE
VEHICLE OWNER IS
ESSENTIAL FOR
BOOSTING CUSTOMER
ENGAGEMENT WHILE
IMPROVING SERVICE
DEPARTMENT
OPERATIONS,
EFFICIENCY AND THE
FINANCIAL SUCCESS OF
THE DEALERSHIP.

out breaks to physically update repair
orders. These improvements also help
keep employees happy, productive and
engaged, which is important for providing an excellent customer experience
and maintaining a healthy business.
5. Are you offering an end-to-end experience?
Most importantly, your systems should
create a seamless, interoperable experience, from check-in to checkout and
every step in between. By centralizing
in one system, customers, advisors, and
technicians can interact throughout the
process, and each step helps inform the
next to create a seamless journey. The
sum of a service experience is much
greater than its parts- a unified and
credible voice from your business to the
vehicle owner is essential for boosting
customer engagement while improving service department operations, efficiency and the financial success of the
dealership.

As Division VP, Sales,
David Foutz leads sales
growth and sales support teams in the United
States and Canada.
David is a strategic leader
with more than 20 years
of experience in sales and business development. He has generated strategies and exceeded business objectives
in various spaces-selling and marketing IT products and services within the
automotive,
construction/agriculture
and powersports industries. Prior to
Xtime, David served as the Vice President of Sales and Marketing at Snap-on
Business Solutions. There, he achieved
year over year growth and 11 percent
improvement in operating income, and
helped grow market share to 61 percent.
Additionally, David has held management positions at ProQuest Business
Solutions and Bell & Howell, establishing product and marketing strategies.

45


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Fixed Ops Magazine - 2020 Vol17 02

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2020 Vol17 02

Fixed Ops Magazine - 2020 Vol17 02 - 1
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Fixed Ops Magazine - 2020 Vol17 02 - 45
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