Fixed Ops Magazine - 2020 Vol17 02 - 47

what motivates us", Daniel Pink outlines
that a habit sprouts from a cue, and then
a response of action to the cue. Without
the cue, the beneficial action seldom
sprouts, and we fall prey to our own autopilot method of going about our day.
Almost certainly, our autopilot is based
on reactivity to what the day brings, as
opposed to proactivity in advance. If we
can find the most important aspects of
our job and proactively automate them
into habits, we can work on autopilot
while also maximizing our earnings and
minimizing our stress.
 
So, what are some of these ways to job
hack your career? The first step is to eliminate as many unscheduled distractions
as possible from your day. This would include customers who have appointments
that you have not reviewed for past-due

maintenance, or who may require special
order parts for their repair. Make sure to
have all of your customers appointments
pre-printed the night before they are going to arrive, do this before you go home
and make notes about maintenance
needs as well as recalls or special order
parts that need to be on hand when the
customer arrives at the shop. This is a
major step in improving technician efficiency and reducing delays and stress
on both the customer, as well as dealer,
parts, and service employees. An ounce
of preparation is worth a pound of profit,
and taking a little personal initiative can
have a transformational effect on the
flow of your day.
Secondly, you need a way to treat each
customer the same so that you can form
habits with how you interact with them,

IF WE CAN FIND THE
MOST IMPORTANT
ASPECTS OF OUR JOB
AND PROACTIVELY
AUTOMATE THEM INTO
HABITS, WE CAN WORK
ON AUTOPILOT WHILE
ALSO MAXIMIZING OUR
EARNINGS AND
MINIMIZING OUR STRESS.
47



Fixed Ops Magazine - 2020 Vol17 02

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2020 Vol17 02

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