Fixed Ops Magazine - 2020 Vol17 02 - 52

PART S D E P T.
MARCH APRIL 2020 || FIXED OPS MAGAZINE

SIMPL E DOE S N 'T M E AN E AS Y
4 K E YS TO SYST EM ATIC AND STRE AM LINED
CO L LIS IO N REPAIRS
BY PAT BLECH, DIRECTOR - COLLISION PRODUCTS

T

his past fall, the OEC team visited
DCR Systems, a collision repair
company based in Mentor, Ohio.
The DCR team shares OEC's confidence
in the value and quality that OEM parts
provide collision shops and their customers. This also aligns with our shared
belief in safety as being of the utmost
importance when it comes to vehicle repairs. But that's not all that attracted us
to DCR. With a customer-centric, process-centered collision repair practice,
one that implements a standardized
system across several dealership locations, there was a lot of insight to gain
by visiting DCR.
What distinguishes DCR is how the team
implements outsourced, turnkey collision
repair centers at partner dealerships that
utilize lean manufacturing principles.
Succinctly put, DCR is very good at partnering with a dealership to provide collision repair services. This is evidenced by
the 200 cars the proven system cycles
through a shop in a given month. This is
just one reason (of many) why OEM dealerships work with DCR to implement,
and even run, this streamlined system.

day operations at DCR and account for
much of the system's overall success
at the dealerships. Also, DCR routinely
seeks to adapt to the evolving complexities of today's vehicles, and always with
an emphasis on efficiency and improvement. The result? An enhanced, efficient
collision repair solution for the dealership that provides customer satisfaction
and cultivates customer loyalty.
Here are four key observations the OEC
team made during our visit:
Accuracy

"IF ANY PART IS

The system starts with a pre-plan process, where the team conducts a thorough and accurate repair plan for the
vehicle. Estimate development is a major part of this initial step. The team uses
multiple solutions for estimating, sourcing and purchasing parts.  This is where
OEC solutions, like RepairLink and CollisionLink, help to price the parts, identify
the correct parts and nail down the true
cost of the repairs, ensuring a high-quality vehicle reconstruction process, one
that ensures a safe vehicle is returned to
the customer in a timely manner.

INACCURATE, IT

Takeaways from DCR Systems
The lean manufacturing model, popularized by Toyota, focuses on reducing
waste without hindering productivity.
These principals are seen in the day-to-

52

dent & CEO of DCR Systems. "If any part
is inaccurate, it prevents continuous
flow." In this system, precision is paramount because parts are only ordered
for specific repairs on specific cars. DCR
does not keep surplus stock on hand
and does not maintain part inventory.
Plus, to be as efficient as possible, DCR
will not initiate the repairs by putting a
car into the directional flow line until every part is in house and ready for installation, further stressing the importance
of part order accuracy.

However, for the pre-plan procedures to
be successful, DCR counts on accurate
pricing and correct diagrams to ensure
the part order is accurate. "Accuracy is
key," said Michael Giarrizzo, Jr., Presi-

PREVENTS CONTINUOUS
FLOW." IN THIS SYSTEM,
PRECISION IS
PARAMOUNT BECAUSE
PARTS ARE ONLY ORDERED FOR SPECIFIC
REPAIRS ON
SPECIFIC CARS.



Fixed Ops Magazine - 2020 Vol17 02

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2020 Vol17 02

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