Fixed Ops Magazine - 2020 Vol17 02 - 8

INDU S TRY N E W S & E V E N T S
MARCH APRIL 2020 || FIXED OPS MAGAZINE

DEALER-FX Named An
Approved Partner For Kia
Motors America Service
Lane Technology
Dealer-FX, the leader in digital transformation and customer experience management for automotive retailers and OEMs, today announced that they have been named an approved partner for Kia Motors America's Service Lane Technology program.
By adopting Dealer-FX's ONE Platform, Kia dealerships across the
United States can deliver the industry's best digital service experience for their customers. The platform will be enhanced with the integration of Kia data, third-party technology providers and 23 of the
leading DMS providers.
"This is a great opportunity for Dealer-FX and we are excited to build
strong and successful partnerships with Kia dealers," said Dealer-FX
CEO, Bill Lucchini. "With more than 2,500 dealer clients, we know
ONE Platform will significantly improve parts sales, CSI scores and
customer retention while providing Kia customers with a transparent,
digital service experience."
For automotive dealers looking to drive efficiency, growth and retention, Dealer-FX provides cloud-based applications which, when
combined, provide an end-to-end solution that streamlines service
operations, increases fixed operations profitability and delivers an enhanced customer experience. Leveraging advanced third-party and
OEM integrations and AI-driven data, the Dealer-FX ONE Platform
significantly improves dealership processes and CSI.

Clutch and Xtime Announce Cox
Automotive Mobility
Solution for Fixed Ops
Clutch Technologies and Xtime are delivering even more ease and
convenience to the customer service experience with a powerful integration that further supports Cox Automotive's vision for fixed ops
and dealer mobility services. In partnership with Xtime, the most fully
integrated, end-to-end service experience platform, Clutch's Fleet
Sync and Service Pickup & Delivery software serve as the engine for
this next-level service offering.
According to Cox Automotive's recent Reimagining the Automotive
Consumer Experience Study, consumers universally agreed - 89% -
that an ideal ownership experience would include a service where a
dealer picks up the vehicle in need of maintenance or repair and returns the vehicle when the work is complete.
"With the digital economy raising expectations of convenience, it's
critical for dealers to further modernize their fixed operations functionality to meet consumer demand," said Adam Carley, vice president of product for Clutch Technologies. "This solution truly eliminates hassle for the consumer, boosting customer loyalty and driving
higher retention on service."
Xtime Schedule and Clutch Fleet Sync
For dealers on Xtime, customers can book their service appointment
at the dealership with Xtime Schedule and reserve a loaner through
Clutch Fleet Sync. Leveraging Clutch's partnership with TSD, the
leading provider of loaner management software, Fleet Sync provides current and projected loaner availability within Xtime, so that
a loaner reservation can confidently be made as part of booking a
service appointment. When the service appointment is finalized, the
loaner reservation will be created with the consumer's information.
The consumer will then receive a secure link to provide their payment
card, driver's license and insurance information, which are added to
the loaner reservation.

New Xtime End-to-End Service
Experience Platform
Capabilities Help Drive
Owner Loyalty, Grow
Fixed-Ops Revenue
As fixed operations continue to play a dominant role in dealership
profitability, service departments must come up with innovative ways
to drive owner loyalty and meet customers' rising expectations. To
help with this challenge, Xtime is showcasing a series of new products
and enhancements at NADA 2020 to improve customer engagement
while helping to boost service department operations and efficiency.
"The ability to offer a superior, technology-forward service lane experience allows dealerships to stand out in a crowded market and
find increased revenue opportunities," said Tracy Fred, vice president
and general manager for Xtime. "Attracting customers and delivering
results for your business all comes down to providing consumers with
trust and transparency throughout the entire process, and Xtime offers the most fully integrated, end-to-end service experience platform
to do that, period."
These new products and enhancements demonstrate Xtime's continued commitment to improving every touchpoint in the service experience to support dealership success, including:
* Self Check-In is a faster, more efficient way to alleviate bottlenecks in
the service drive from customers waiting to check-in, boosting advisor
efficiency and more potential dollars per repair order.
* Upon scheduling an appointment or check-in, Rideshare Powered by
Lyft provides a premium customer experience through cost effective,
more personalized and familiar transportation options integrated into
the existing appointment booking and service process to help get customers back home or to the office.
* New Xtime Mobile Application reimagines the process of per forming
a multi-point vehicle inspection by making the experi-ence faster, easier
and more capable on an increased number of devices.
* Service Tracker through Inspect offers customers access to real time
vehicle service status updates on repairs from the palm of their hand,
resulting in decreased phone calls and improved consumer transparency.
* From any location, customers can review video via an online quote
to approve recommended repairs through new Enhanced Multi-Media
features, allowing technicians to attach video and photo files to several
service lines on the repair order.
* FlexPay gives dealers the ability to offer customers flexible service
financing options through a fully integrated system, making vehicle
maintenance more affordable by spreading the cost out over time and
helping drive increased dollars per repair order.
* Text Marketing with Invite helps dealers communicate targeted messaging to customers (i.e., if a customer chose not to have a repair completed) through a channel proven to drive higher engagement and
more service appointments while remaining TCPA compliant.
* Robust Intra-Dealer Chat makes internal dealership communications
between departments easier than ever by centralizing messaging to one
platform.

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Fixed Ops Magazine - 2020 Vol17 02

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2020 Vol17 02

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