Fixed Ops Magazine - 2020 Vol17 03 - 12

"I feel that the environment is going to be changed in-

messaging tools allows your organization to seamlessly,

definitely. We're not going to be the Kodak's and Block-

and more easily, share service details with your custom-

busters of the automotive industry; we'll be the Insta-

ers without expecting them to be in the lobby or clog-

grams and Netflix if we use tools that help us adapt and

ging up the phone lines.

overcome this crisis" says Jim Henne, General Manager
For most dealers, especially those

at Performance Toyota and Volvo in
Pennsylvania. "Podium has always
been an asset to our organization.
Adding the payment feature, literally,
as this virus took over has been paramount! We've been able to start selling vehicles virtually and started taking deposits through Podium."
Start your future forward journey by
implementing tools across your dealership that allow you to connect with
customers via their preferred method of communication; texting. Using

12

Your convenience

with service stations, everything is

angle is "get it done

is reflected in their customer interac-

while you are here,"
and you need to make

business as usual. The greatest shift
tions as customers begin gravitating
towards dealerships that prioritize
their safety.

sure you have all the

"For us, the makeup of our business

tools and processes

volume. People are definitely spend-

hasn't really changed, just the overall

in place to be able to

ing more to keep their vehicles run-

capitalize on this.

says Henne. "We've been finding

ning and up to date on maintenance,"



Fixed Ops Magazine - 2020 Vol17 03

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2020 Vol17 03

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