Fixed Ops Magazine - 2020 Vol17 03 - 22

technicians. So, if I save 760 minutes in a day, that's 12.6

never returning to the dealership for service. In addition,

more hours of daily productivity out of our techs. That's

if service time approached four hours, customers indi-

worth more than $1,500 dollars every day, and it gener-

cated they would never return to that dealership again.

ates around $440,000 in terms of the additional labor
hours I can sell in a year." 

"Inspections are two parts: the actual inspection, and
the communication of the results," said Woitrin. "With

SAVING TIME AND MONEY
Roberts is not alone in his focus on maximizing the efficiency level of his fixed operations technicians. Even
before 2017, when the National Automobile Dealers Association famously reported that fixed operations departments accounted for 49 percent of the average U.S.
dealership's gross profit, optimizing the efficiency and
per-minute value of fixed operations departments had
already become increasingly more critical in dealerships' efforts to maximize productivity and profitability. 
The 2018 Service Industry Study published by Cox Automotive reported that the top frustration of customers
was when service took longer than expected. If service
took even half an hour longer than the average expected
wait time of two-and-a-half hours, customers considered

22

our connected tools, a technician can also easily share
the results of an inspection job with a customer and
get immediate agreement on the job to be done as the
customers view the results. This interaction decreases
downtime and improves efficiency, which helps fixedops departments to see improved customer service
scores and increased throughput."
 
Woitrin went on to say that Inspectron's connected
tools also improve the seamlessness of interactions between technicians and subject matter experts, with one
OEM informing Woitrin that the live streaming feature
of Inspectron's tools could reduce service resolution
times by up to 40 percent. 
One of the recommendations made within the 2018 Cox
study was for dealerships to utilize technology to ex-



Fixed Ops Magazine - 2020 Vol17 03

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2020 Vol17 03

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