Fixed Ops Magazine - 2020 Vol17 03 - 35

opportunities to make each team better, and in turn

Roger has worked in retail automotive for 20 plus

everyone on the team internally will make  each indi-

years--half working in the actual retail environment and

vidual better. When this takes place, you must celebrate

half working for suppliers who served retail auto. He has

the victories no matter how big or small.   This shows

also spent time in dealer sales, both new and used, for

that you are engaged with what they are doing.   

Volvo of Houston. This broad experience gives him an
unusual, 20,000-foot view of the industry, and specifi-

Roger Conant currently

cally the dealer service center. He has written articles

works in the Service De-

for the MaritzCX blog and Canadian Auto World.

velopment Center (SDC)
for Group 1 Automotive,
where he has fielded
over

30,000

inbound

calls for Group 1's 100
plus stores. His experience as Customer Experience Manager (service
center exclusively) for one of the largest Buick GMC
dealers in the country gave him a unique view of the
realities of retention and customer experience with GM
vehicle owners.

MAY JUNE 2020 || FIXED OPS MAGAZINE

35


http://Autostacker.com

Fixed Ops Magazine - 2020 Vol17 03

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2020 Vol17 03

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