Fixed Ops Magazine - 2020 Vol17 03 - 37

your schedule as a technician-based routing option only,

Now, as a service advisor, I have the pressure of a per-

meaning you schedule work for technicians, by techni-

fect-10 CSI experience I have to live up to. Inherently, I

cian, and with no regard for how many customers will

am forced to address each client and go fast. The words

be arriving simultaneously, your advisor desk could be

"go fast" are key here. What is the first thing we will

overrun by customers. Ultimately, this will diminish the

skip when we have this pressure? Chances are, it's the

caring, educational experience those customers deserve.

valuable educational experience that leads to those incremental hours we need in our shops. Everyone under-

As an example of this scenario, imagine that you are running an average
nine-tech, three-advisor shop. You
have eight or nine appointments
scheduled for 7:30 a.m. Most if not all
of those first appointments will show
close to the time when your shop
opens, and this will immediately force
your advisors to manage customers
from a tense, hurried disposition. Ask
yourself if you have ever seen this at
your dealership.

MAY JUNE 2020 || FIXED OPS MAGAZINE

Everyone understands

stands the importance of those first

the importance of

that your advisors have a chance to

those first seven
minutes, but do you

seven minutes, but do you ensure
capitalize on them?
Along with putting solid effort into
an

appointment-reminder

process

ensure that your

that stresses the time of arrival and

advisors have a chance

control, an easy place to start and

to capitalize on them?

has intelligent stagger for advisor
free some advisor availability is to
have 20-to-25 percent of the tech
37



Fixed Ops Magazine - 2020 Vol17 03

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2020 Vol17 03

Fixed Ops Magazine - 2020 Vol17 03 - 1
Fixed Ops Magazine - 2020 Vol17 03 - 2
Fixed Ops Magazine - 2020 Vol17 03 - 3
Fixed Ops Magazine - 2020 Vol17 03 - 4
Fixed Ops Magazine - 2020 Vol17 03 - 5
Fixed Ops Magazine - 2020 Vol17 03 - 6
Fixed Ops Magazine - 2020 Vol17 03 - 7
Fixed Ops Magazine - 2020 Vol17 03 - 8
Fixed Ops Magazine - 2020 Vol17 03 - 9
Fixed Ops Magazine - 2020 Vol17 03 - 10
Fixed Ops Magazine - 2020 Vol17 03 - 11
Fixed Ops Magazine - 2020 Vol17 03 - 12
Fixed Ops Magazine - 2020 Vol17 03 - 13
Fixed Ops Magazine - 2020 Vol17 03 - 14
Fixed Ops Magazine - 2020 Vol17 03 - 15
Fixed Ops Magazine - 2020 Vol17 03 - 16
Fixed Ops Magazine - 2020 Vol17 03 - 17
Fixed Ops Magazine - 2020 Vol17 03 - 18
Fixed Ops Magazine - 2020 Vol17 03 - 19
Fixed Ops Magazine - 2020 Vol17 03 - 20
Fixed Ops Magazine - 2020 Vol17 03 - 21
Fixed Ops Magazine - 2020 Vol17 03 - 22
Fixed Ops Magazine - 2020 Vol17 03 - 23
Fixed Ops Magazine - 2020 Vol17 03 - 24
Fixed Ops Magazine - 2020 Vol17 03 - 25
Fixed Ops Magazine - 2020 Vol17 03 - 26
Fixed Ops Magazine - 2020 Vol17 03 - 27
Fixed Ops Magazine - 2020 Vol17 03 - 28
Fixed Ops Magazine - 2020 Vol17 03 - 29
Fixed Ops Magazine - 2020 Vol17 03 - 30
Fixed Ops Magazine - 2020 Vol17 03 - 31
Fixed Ops Magazine - 2020 Vol17 03 - 32
Fixed Ops Magazine - 2020 Vol17 03 - 33
Fixed Ops Magazine - 2020 Vol17 03 - 34
Fixed Ops Magazine - 2020 Vol17 03 - 35
Fixed Ops Magazine - 2020 Vol17 03 - 36
Fixed Ops Magazine - 2020 Vol17 03 - 37
Fixed Ops Magazine - 2020 Vol17 03 - 38
Fixed Ops Magazine - 2020 Vol17 03 - 39
Fixed Ops Magazine - 2020 Vol17 03 - 40
Fixed Ops Magazine - 2020 Vol17 03 - 41
Fixed Ops Magazine - 2020 Vol17 03 - 42
Fixed Ops Magazine - 2020 Vol17 03 - 43
Fixed Ops Magazine - 2020 Vol17 03 - 44
Fixed Ops Magazine - 2020 Vol17 03 - 45
Fixed Ops Magazine - 2020 Vol17 03 - 46
Fixed Ops Magazine - 2020 Vol17 03 - 47
Fixed Ops Magazine - 2020 Vol17 03 - 48
Fixed Ops Magazine - 2020 Vol17 03 - 49
Fixed Ops Magazine - 2020 Vol17 03 - 50
Fixed Ops Magazine - 2020 Vol17 03 - 51
Fixed Ops Magazine - 2020 Vol17 03 - 52
Fixed Ops Magazine - 2020 Vol17 03 - 53
Fixed Ops Magazine - 2020 Vol17 03 - 54
Fixed Ops Magazine - 2020 Vol17 03 - 55
Fixed Ops Magazine - 2020 Vol17 03 - 56
Fixed Ops Magazine - 2020 Vol17 03 - 57
Fixed Ops Magazine - 2020 Vol17 03 - 58
Fixed Ops Magazine - 2020 Vol17 03 - 59
Fixed Ops Magazine - 2020 Vol17 03 - 60
Fixed Ops Magazine - 2020 Vol17 03 - 61
Fixed Ops Magazine - 2020 Vol17 03 - 62
Fixed Ops Magazine - 2020 Vol17 03 - 63
Fixed Ops Magazine - 2020 Vol17 03 - 64
Fixed Ops Magazine - 2020 Vol17 03 - 65
Fixed Ops Magazine - 2020 Vol17 03 - 66
Fixed Ops Magazine - 2020 Vol17 03 - 67
Fixed Ops Magazine - 2020 Vol17 03 - 68
http://magazine.fixedopsmag.com/prismautomotive/FixedOpsMagazine/Vol17No3/
http://magazine.fixedopsmag.com/prismautomotive/FixedOpsMagazine/Vol17No2A/
https://www.nxtbookmedia.com