Fixed Ops Magazine - 2020 Vol17 03 - 4

TA BLE OF CO NTE N TS

10

REB UI LDING AFTER THE C R ISIS
BY: CA RM EN HA L E - P OD I U M

MAY / JUNE 2020

16

MEET I NG C USTOMER EX PE C TATIO NS
BY: ED ROBER TS - BOZ A R D F OR D L I N CO L N

6
42

20

I MAG I NE N EVER WAITING F O R
A N I NSPEC TOR AG AIN !
BY: IAN D OU G L AS - I N SP EC T R ON

L ET T ER F R O M T H E PUBL ISHER

SERVICE D EPART M ENT
7 STRATEGIES TO BUILD YOUR SERVICE DEPARTMENT
BY: PAUL MEIJER

48

PART S D EPART M ENT
3 WAY ADVANCED DISPATCH CAN IMPROVE CUSTOMER
EXPERIENCE BY: JIM WARD

54

BO DY SH O P
REINVENTING COLLISION MANAGEMENT
BY: LEROY RUSH

26

30

36

RECOUP YOUR REC ON C OSTS
BY: KA RL A G U L ESER I A N - R ECON VE LO C I TY

REI NVE NTIN G YOUR ADV IS O R STAFF
BY: ROGE R CON A N T

THE I M PORTANC E OF SC HED U L ING
I N ELR IMPROV EM EN T
BY: ROBE R T D R ESSEN - T EA M F I X E D O P S

60

AD M INIST R AT IO N
TECH IS A TOOL BY: DAY FOY - FIXED OPS MASTERMIND

8

IND UST RY NEWS

63

ADVERT ISER ' S D IR ECT O RY

64

M O R E IND UST RY NEWS



Fixed Ops Magazine - 2020 Vol17 03

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2020 Vol17 03

Fixed Ops Magazine - 2020 Vol17 03 - 1
Fixed Ops Magazine - 2020 Vol17 03 - 2
Fixed Ops Magazine - 2020 Vol17 03 - 3
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