Fixed Ops Magazine - 2020 Vol17 03 - 40

etration ratios. This is because penetration ratios are

Robert Dresen Is the

the most reliable indicator of whether or not your deal-

owner/operator of a na-

ership is successful with its traffic. Quick-service techs

tional automotive con-

and quick-service advisors need to be discussing these

sulting firm Team Fixed

numbers with your lead management team on a daily

Ops. Having spent over

basis. This is indicative of a simple measure-it-and-man-

30 years in the auto-

age-it mentality.

motive industry, his extensive experience has

True improvement to KPIs and performance statistics

earned him the reputa-

comes from the core. Ask your teams how many labor

tion of a top performer

hours they have in process and have coming in today.

amongst the leaders in the field. After working nearly

They should all know this answer. If not, this is where

every position in the back end of dealerships starting

you should focus your training. Look at your schedules

with parts driver, parts manager, service manager and

today and see if you are giving your team the chance

eventually Fixed Ops Manager. He took his collective

to do what is correct and crucial to the actual end goal.

knowledge and created his company to aid and assist
other dealerships that were in need of guidance and
support. Since 2015 his integrity, expertise, and dedication to improving dealer's profitability and employee
quality of life has spread nationwide thru referrals with
no assistance of marketing materials.

40



Fixed Ops Magazine - 2020 Vol17 03

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2020 Vol17 03

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