Fixed Ops Magazine - 2020 Vol17 03 - 51

of calls into a part shop are about a delivery that is in

rived in good condition. When taking advantage of

transit. By implementing advanced dispatch technol-

electronic proof of delivery that modern dispatch solu-

ogy that can send ETA notifications to your customers

tions offer, select customers reported their return rates

with a real-time tracking link, your team will experience

drop by approximately 40 percent in the parts industry.

dramatic time savings. The inefficient way of fielding a
call, calling the driver, figuring out where they are on

In addition, a product return is an expensive headache

the route, and then calling the customer back and pro-

for any shop. Advanced dispatch technology can once

viding an ETA are gone.

again assist by automatically suggesting the best driver
to handle a pickup based upon their route, their loca-

Proof of Delivery and Chain of Custody
Lastly, proof of delivery and chain of custody are imperative to a successful delivery operation. On average, for
any product that is delivered to a business or to a consumer's home, 30 percent will be returned compared

tion, and any time-window commitments they need to
make. Through modern, dynamic optimized routing, returns can be picked up and completed efficiently - driving customer satisfaction.

brick-and-mortar store. So, what does this mean for the

THE TANGIBLE RETURN ON INVESTMENT
FOR ADVANCED DISPATCH TECHNOLOGY

parts industry? With the vast majority of orders being

Advanced dispatch software gives your business the

delivered, it is essential that your team has solid proof

technology it needs to give customers visibility, provide

that the product arrived in good condition.

real-time updates, and gather irrefutable proof of deliv-

to just 8.8 percent that are returned after buying in a

ery. However, are there any other bottom-line benefits
Utilizing advanced dispatch technology, your drivers

to adopting this type of technology? The answer is a

can have the ability to take a picture of a delivery and

resounding yes. Hundreds of parts shops have realized

collect digital signatures ensuring that the product ar-

the financial results below.

MAY JUNE 2020 || FIXED OPS MAGAZINE

51



Fixed Ops Magazine - 2020 Vol17 03

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2020 Vol17 03

Fixed Ops Magazine - 2020 Vol17 03 - 1
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