Fixed Ops Magazine - 2020 Vol17 03 - 55

ration specific to that vehicle's year, make, model, and
countless other considerations. While in manufacturing
there is little variation, I have not found an industry in
North America with more variation than the collision
repair industry. This alone demands that we refocus
our efforts on Agile Re-manufacturing processes. The
traditional collision repair process no longer delivers
the performance results necessary
to sustain both high profitability and
customer satisfaction in our industry.
Our industry's business model is
evolving to become more responsive and flexible, able to quickly
adapt to changes on our production
floors, within our marketplaces and
our industry. Agile is not a revolution
against the progress we've made in
the last 20 plus years, but an evolution of those processes which allow
us to be more adaptable to an everchanging industry.

MAY JUNE 2020 || FIXED OPS MAGAZINE

ELIMINATING SILO MENTALITY
This evolution will require we open our minds to new
ideas. To do this, we must begin to rethink our business
model and recognize how our businesses operate in silos. For example, a parts Department likely focuses on
its own KPI metrics specifically related to parts. How-

Our industry's
business model is
evolving to become
more responsive
and flexible, able
to quickly adapt to
changes on our
production floors,
within our
marketplaces and
our industry.

ever, focus on parts gross profit at
the risk of throughput, cycle time and
on time delivery is a silo mentality.
Because we operate in silos, a parts
manager often will forgo a quicker
procurement path due to a price difference or shipping cost, jeopardizing improved repair throughput.
The silos in the front end of our business are no less important. Each writer owns a single book of business and
will not cross mix or mingle with the
business of another writer. Each writer is required to manage everything

55



Fixed Ops Magazine - 2020 Vol17 03

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2020 Vol17 03

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