Fixed Ops Magazine - 2020 Vol17 03 - 56

keys to keys. This traditional silo is destructive, because

silo mentality in our collision centers, we can remove

we specialize in nothing, managing low skill adminis-

barriers to a balanced and more connected workflow.

trative task, file management task,
claims management task, and high
skill damage analysis and assessment task. This silo does not allow us
to segment these responsibilities to
better align with skills and compensation, achieving greater specialization and higher productivity.
Our ultimate objective is to optimize our output - balancing the right
amount of inputs to produce the
right amount of outputs, the right
amount of resource and materials to
produce and deliver on time quality
at the right cost.

56

By removing the

Our ultimate
objective is to
optimize our output -
balancing the right
amount of inputs to
produce the right
amount of outputs,
the right amount of
resource and materials
to produce and deliver
on time quality at the
right cost.

Each Department can synchronize
and produce the optimal output to
the next department so as the total
machine output is optimized; this is
what really matters.
As we begin to recognize these silos
and remove the barriers that create
them and the traditions that reinforce
them, we can begin to achieve optimum output driving improved revenue, profitability and customer satisfaction. We are striving to cut back
to zero amount of time any vehicle
is sitting idle waiting for someone to
work on it. There will always be idle



Fixed Ops Magazine - 2020 Vol17 03

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2020 Vol17 03

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