Fixed Ops Magazine - 2020 Vol17 03 - 58

As we consider these business model improvements it

our businesses to understand every operational input

forces us to re-examine the design of our production

and to drive correct outcomes. We can no longer al-

floors to promote continuous flow workstations, tools

low our businesses to depend upon one or two people.

and equipment that support optimized workflow. Con-

We must begin to rely on technologies through AI, pre-

sider everything that pulls a technician off the metal,

dictive analytics and other applications to constantly

or anything that causes a technician to come in and

monitor real-time inputs, thereby driving real time cor-

out of their repair bay and reorganize their workspace

rect outputs. These technologies and applications do

to eliminate distractions driving greater technician pro-

not replace key personnel but enhance their ability to

ductivity and efficiencies. Accumulatively across an en-

better manage the massive variation on our produc-

tire eight-plus hour day, week, month and year these

tion floors. This drives more predictive outcomes and

distractions are devastating to productivity.

frees up time for key personnel to focus on the business
moving forward.

For example, a technician working eight-plus hours
a day in a shop with 11 technicians equates to 22,880

Lee Rush is the manager

plus production clock hours. Four or five interruptions

of business consulting

-approximately 48 minutes- a day annually equates to

services

2288 hours of decreased technician productivity. With

Williams

just a 10% improvement in workshop organization, this

Finishes. He is a prov-

translates into almost $500K in gross revenue annually.

en leader in recruiting,

for

Sherwin-

Automotive

training, technical, sales
Our industry is beginning to enjoy technologies that can

and management in the

enhance our ability to better manage production floors.

industry.

For years we have depended upon key employees within

58



Fixed Ops Magazine - 2020 Vol17 03

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2020 Vol17 03

Fixed Ops Magazine - 2020 Vol17 03 - 1
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