Fixed Ops Magazine - 2020 Vol17 03 - 64

INDU ST RY N E W S & E VE N T S
installing the control box out of the reach of passersby

bilities gives dealership staff and customers the con-

or completely away from the door in a central location.

fidence to do business safely while boosting payment

For this scenario, Hörmann's remote mounted keypad is

efficiencies. Xtime's Online Payment encourages

the ideal accessory; it allows for the actual door control

digital payment methods that customers can request

box to be remotely installed while still having the abil-

via text or email and complete transactions entirely

ity to operate all control functions through a compact,

from their own phone, computer or tablet. Since news

3" x 5-½" remotely mounted keypad, positioned at eye

of COVID-19 began in late February 2020, the over-

level. Functions such as initial installation set-up, open-

all number of dealers using Xtime Payment has in-

ing and closing, as well as service and troubleshooting,

creased by 60% as of the end of April.  During that

are performed through the keypad.

same time period, consumer preference to pay for
services online has increased 180% versus those that

Special Offer Valid Through December 31, 2020: Free

choose to pay in the dealership (comparing Xtime

remote mounted keypad will be included with each

data from February 20, 2020 to April 20, 2020).

new door. Mention "FixedOps May-June News." Contact: info2@hormann.us for more information

* Adopt a Digital Check-In Process: Give customers
the ability to check-in with their phone. Similarly, pro-

During this uncertain time, the

vide options to sign off on service recommendations

safety of dealership staff and

to further promote social distancing while engag-

customers is paramount. Dealer-

ing them throughout the process. Self Check-In from

ships can give staff and custom-

Xtime makes a seamless and personalized check-in

ers peace of mind and keep busi-

process possible while minimizing unnecessary face-

ness moving by adopting the following best practices

to-face contact thereby protecting employees and

and tools:

customers. 

* Offer Vehicle Pick-Up and Delivery: Service Pickup

* Exercise Social Distancing Among Staff: Protect

and Delivery powered by Clutch provides a first-class

your staff by minimizing high traffic areas and em-

concierge pick-up and delivery experience where

ployee in-person interactions by promoting the use

permitted by state or local COVID-19 ordinances -

of digital communication channels within the deal-

with the option of a loaner to be dropped off when

ership and between departments themselves. Intra-

pick-up happens. This ultra-convenient option may

Dealer Chat blends the best of Inspect and Xtime

also be safer in the current climate as customers will

mobile to facilitate intradepartmental communication

only interact with one person versus other customers

without contact and offers a "low touch" experience

and the entire staff.  Clutch Service Pickup and De-

to customers who can chat with staff using their own

livery is available at no cost through the end of July

personal devices as well. Intra-Dealer Chat is included

2020 with a full remote implementation in three busi-

for no additional charge with Xtime Inspect.

ness days.  The number of Xtime dealerships that offer valet appointments has increased 113% from Feb-

Xtime Self Check-in, Online Bill Pay & Intra-Dealer Chat

ruary 2020 to April 2020. Logistically, valet services

are currently available at no additional cost to our Xtime

are more difficult to execute, but anecdotally, dealers

clients. Additional resources from Xtime can be found

who are successfully implementing pick-up/drop-off

at https://xtime.com/here-for-you/, including free we-

services have a significant competitive advantage

binars, tips and insights.

with consumers looking for safer interactions. 
* Enable Online Payments: To remove additional inperson touchpoints, enabling online payment capa-

64


https://www.xtime.com/here-for-you/

Fixed Ops Magazine - 2020 Vol17 03

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2020 Vol17 03

Fixed Ops Magazine - 2020 Vol17 03 - 1
Fixed Ops Magazine - 2020 Vol17 03 - 2
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