Fixed Ops Magazine - 2020 Vol17 06 - 15

If we are not boasting at least 50%+, then it is time

from anywhere. What was previously referred to as

to rethink reservations. Focus on Multi-Channel en-

E-Commerce has now evolved into what is now called

gagement such as Text, an App, an In-Car Booking

A-Commerce. The A is for Algorithmic Commerce.

Experience, Voice Assistants, Google My Business

Simply put, self-service technology must be mobile

and Communicative AI Bots. 
* *Pro-Tip* Machine Learning (AI)

since the demand for Pick-up and Delivery contin-

is the difference between Siri on

Machine Learning

a smartphone and a flip-phone.

(AI) is the difference

Machine Learning technology has

ues to grow. The technology must
include

customizable

diagnos-

tic questions, present relevant,
personalized add-ons for each

just begun to appear in Automo-

between Siri on a

tive Service. To create the 'Netflix

smartphone and

check-in process with a Digital

a flip-phone

tem must also empower the cus-

Effect' of prediction, there must
be a mind behind every action

customer's vehicle and end the
Signature Authorization. The sys-

the customer takes, learning their

tomer to modify and reschedule

needs and wants, to deliver the

their appointment on their own

most personalized automated service experience.

with a simple, clear, and accessible interface. This
keeps things quick and efficient for the customer

2. A-Commerce brings Advanced

while reducing incoming phone calls for the Service

Check-in Confirmation 

Department.

If the goal is to create the Amazonian effect of customer loyalty, then it is essential to guide the cus-

3. Pick-up and Delivery Management System

tomer through a digital check-in process with ease

Require Pick-up and Delivery software to automat-

NOVEMBER DECEMBER 2020 || FIXED OPS MAGAZINE

15



Fixed Ops Magazine - 2020 Vol17 06

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2020 Vol17 06

Fixed Ops Magazine - 2020 Vol17 06 - 1
Fixed Ops Magazine - 2020 Vol17 06 - 2
Fixed Ops Magazine - 2020 Vol17 06 - 3
Fixed Ops Magazine - 2020 Vol17 06 - 4
Fixed Ops Magazine - 2020 Vol17 06 - 5
Fixed Ops Magazine - 2020 Vol17 06 - 6
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Fixed Ops Magazine - 2020 Vol17 06 - 67
Fixed Ops Magazine - 2020 Vol17 06 - 68
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