Fixed Ops Magazine - 2020 Vol17 06 - 16

ically manage the number of jobs performed per

* Maintain consistency. Even if the customer drops

day and the mile radius of pick up while auto book-

their car off at the shop - the process should stay the

ing drivers. Find a Remote Driver's App that is GPS

same in the service drive.

tracked so you will never have to call a driver to find
out their current location.

5. Self-Writing RO's

* Automate text messages to the customer based on

The ability to auto generate an RO is possibly the

the driver's location to keep the customer advised.

biggest advancement that service lane technology

* *Pro-Tip* The best advice we have heard is start

and DMS will make in this process. For the first time,

small. Offer three roundtrips per-day, and slowly add
drivers as the customers discover this option. Ready
to run full speed? Make sure to advertise this feature

the Service Department asks the diagnostic questions that an advisor would have asked in the checkin process as well as acquiring a digital customer sig-

in all customer communications.

nature before the customer arrives at the dealership.

4. Video Walk Around upon Dealer's Possession

the balance of the information is obtained. 

During the exchange of possession of the vehicle,

Maintain a video walk around process even if it is in
the customer's driveway. Gather
the correct VIN and mileage and record a video of the exact condition
of the vehicle before a dealership
representative takes possession.

16

The ability to auto
generate an RO is
possibly the biggest
advancement

6. Automated 
Communication to Customer
Keep the customer in the loop
with Process Automation for follow-up. Once the RO is self-generated, that needs to trigger an



Fixed Ops Magazine - 2020 Vol17 06

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2020 Vol17 06

Fixed Ops Magazine - 2020 Vol17 06 - 1
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