Fixed Ops Magazine - 2020 Vol17 06 - 19

to simplified, digital interaction with OEMs and dealer-

Nicole Ruiz joined the

ships that will help ensure retention in the OEM autho-

Carmen Team as the

rized service network and its ecosystem " (Accenture

VP of Sales and Market-

2018). We have seen operational efficiencies as soon

ing in March. (Carmen

as immediately in dealerships with the A-Commerce

is an AI cloud software

Scheduler, the dealership sees operational efficiencies

platform, designed to

immediately. 

revolutionize

fix-ops

with A-commerce and
Video = Trust and Transparency. There is no doubt

automated

about that. This certainly brings with it a high financial

Nicole

processes). 

specializes

in

return in the form of recommended services and advo-

the strategic planning

cacy. Machine Learning and blockchain technology can

of sales and marketing operations to drive continued

lead to a customer's higher personal understanding of

revenue growth. With a progressive approach to new

the vehicle. It can also connect the service history in

technology, she commands a change in industries by

the digital vehicle record and update it throughout the

creating branding and messaging that is relevant and di-

lifecycle of the vehicle.

gestible to the current market. Operationally, Nicole has
a track record of scaling service lane tech through rev-

How do you transition to the perfect " Invisible Ser-

enue growth, leading partnerships development,  man-

vice " ? Start the way the giants started. Leverage tech-

agement of sales forecasting, process improvements,

nology to implement new frictionless processes and

team molding, account management, and internal infra-

create an Invisible Service because... " Invisible Service "

structure for winning results. Nicole@Getcarmen.com

is the Ultimate Customer Service SUPER-POWER.

NOVEMBER DECEMBER 2020 || FIXED OPS MAGAZINE

19


http://getcarmen.com

Fixed Ops Magazine - 2020 Vol17 06

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2020 Vol17 06

Fixed Ops Magazine - 2020 Vol17 06 - 1
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