Fixed Ops Magazine - 2020 Vol17 06 - 23

Essentially, self-service kiosks can
provide a significant and consistent
boost to your upsells. According to
our data, they can improve the upsell
rate at your dealership by 20 per-

Self-service kiosks

We have real evidence this is the

can give customers

implemented kiosks, they reported

around-the-clock

(under two minutes). According to

cent or more simply from customers
self-selecting an upsell option.

access

case. When Ford dealers recently
a 75 percent faster service check-in
cars.com, 89 percent of customers
from one store said the device made
check-in easier and 98 percent said

CREATING A SMOOTHER
SERVICE EXPERIENCE

it answered all of their questions. And the efficiency

It's impossible to understate the value of delivering

ers around-the-clock access to make a payment or

a smoother and more convenient customer experi-

drop off and pick up keys, with everything tracked in

ence. This is especially true in the Service Department,

the dealership's software to ensure safety and securi-

which, for your customers, consists largely of waiting.

ty standards are maintained. That puts the service ex-

created by a self-led experience isn't limited to the
check-in process. Self-service kiosks can give custom-

perience on the customer's schedule rather than your
Putting your customers in control of their own experi-

dealership's schedule.

ence via a self-service kiosk will make everything flow
smoother as there is less time-consuming, face-to-face

A self-led experience also increases accurate custom-

interaction with your technicians and service advisors.

er information capture, since customers are more likely

It will also give customers the perception that the pro-

to update their phone number or address at check-in

cess is moving along more quickly because they are

when being prompted by a device rather than a deal-

playing an active, rather than a passive role.

ership employee. That means automatically updated

NOVEMBER DECEMBER 2020 || FIXED OPS MAGAZINE

23


http://www.cars.com http://autostacker.com

Fixed Ops Magazine - 2020 Vol17 06

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2020 Vol17 06

Fixed Ops Magazine - 2020 Vol17 06 - 1
Fixed Ops Magazine - 2020 Vol17 06 - 2
Fixed Ops Magazine - 2020 Vol17 06 - 3
Fixed Ops Magazine - 2020 Vol17 06 - 4
Fixed Ops Magazine - 2020 Vol17 06 - 5
Fixed Ops Magazine - 2020 Vol17 06 - 6
Fixed Ops Magazine - 2020 Vol17 06 - 7
Fixed Ops Magazine - 2020 Vol17 06 - 8
Fixed Ops Magazine - 2020 Vol17 06 - 9
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Fixed Ops Magazine - 2020 Vol17 06 - 14
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Fixed Ops Magazine - 2020 Vol17 06 - 19
Fixed Ops Magazine - 2020 Vol17 06 - 20
Fixed Ops Magazine - 2020 Vol17 06 - 21
Fixed Ops Magazine - 2020 Vol17 06 - 22
Fixed Ops Magazine - 2020 Vol17 06 - 23
Fixed Ops Magazine - 2020 Vol17 06 - 24
Fixed Ops Magazine - 2020 Vol17 06 - 25
Fixed Ops Magazine - 2020 Vol17 06 - 26
Fixed Ops Magazine - 2020 Vol17 06 - 27
Fixed Ops Magazine - 2020 Vol17 06 - 28
Fixed Ops Magazine - 2020 Vol17 06 - 29
Fixed Ops Magazine - 2020 Vol17 06 - 30
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Fixed Ops Magazine - 2020 Vol17 06 - 33
Fixed Ops Magazine - 2020 Vol17 06 - 34
Fixed Ops Magazine - 2020 Vol17 06 - 35
Fixed Ops Magazine - 2020 Vol17 06 - 36
Fixed Ops Magazine - 2020 Vol17 06 - 37
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Fixed Ops Magazine - 2020 Vol17 06 - 40
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Fixed Ops Magazine - 2020 Vol17 06 - 42
Fixed Ops Magazine - 2020 Vol17 06 - 43
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Fixed Ops Magazine - 2020 Vol17 06 - 46
Fixed Ops Magazine - 2020 Vol17 06 - 47
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Fixed Ops Magazine - 2020 Vol17 06 - 49
Fixed Ops Magazine - 2020 Vol17 06 - 50
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Fixed Ops Magazine - 2020 Vol17 06 - 57
Fixed Ops Magazine - 2020 Vol17 06 - 58
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Fixed Ops Magazine - 2020 Vol17 06 - 60
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Fixed Ops Magazine - 2020 Vol17 06 - 62
Fixed Ops Magazine - 2020 Vol17 06 - 63
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Fixed Ops Magazine - 2020 Vol17 06 - 66
Fixed Ops Magazine - 2020 Vol17 06 - 67
Fixed Ops Magazine - 2020 Vol17 06 - 68
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