Fixed Ops Magazine - 2020 Vol17 06 - 27

desires. A good schedule, therefore, is one that match-

Viability refers to the ability to deliver value in a way

es customer demand, avoiding excessive wait times

that provides sufficient return for the business to con-

and delivering an exceptional customer experience.

tinue to operate. Schedules need to ensure sufficient
value is created for customers (reve-

Feasibility refers to the technical
ability of a business to provide the
solution. In other words, we need a
schedule that is workable for employees. Assigning shifts that do
not align with employee needs may
work in the short term but will lead
to unhappy employees and poor

Intelligent
scheduling must
balance the needs
of customers,
employees, and
the business

nue) with adequate efficiency (cost)
to generate a profit. In other words,
enough employees need to be on
the clock to serve customers on a
timely basis, but not so many workers that the labor expense eats away
all profits.

service for customers in the long

If employees are the engine of a

term. Similarly, workload needs to

service business, scheduling is the

be both sufficient and achievable for

ignition system to spark peak busi-

the workforce. Insufficient work leads to disengaged

ness performance. Intelligent scheduling must balance

employees, and excessive work leads to burnout.

the needs of customers, employees, and the business,
making your service desirable, feasible and viable. So,

NOVEMBER DECEMBER 2020 || FIXED OPS MAGAZINE

27



Fixed Ops Magazine - 2020 Vol17 06

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2020 Vol17 06

Fixed Ops Magazine - 2020 Vol17 06 - 1
Fixed Ops Magazine - 2020 Vol17 06 - 2
Fixed Ops Magazine - 2020 Vol17 06 - 3
Fixed Ops Magazine - 2020 Vol17 06 - 4
Fixed Ops Magazine - 2020 Vol17 06 - 5
Fixed Ops Magazine - 2020 Vol17 06 - 6
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Fixed Ops Magazine - 2020 Vol17 06 - 27
Fixed Ops Magazine - 2020 Vol17 06 - 28
Fixed Ops Magazine - 2020 Vol17 06 - 29
Fixed Ops Magazine - 2020 Vol17 06 - 30
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Fixed Ops Magazine - 2020 Vol17 06 - 36
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Fixed Ops Magazine - 2020 Vol17 06 - 49
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Fixed Ops Magazine - 2020 Vol17 06 - 67
Fixed Ops Magazine - 2020 Vol17 06 - 68
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