Fixed Ops Magazine - 2020 Vol17 06 - 30

and the weather forecast? Have you considered in-

forecast in hand, an organization is well equipped

cluding data related to COVID infection rates, gov-

to staff in a data-driven way. Building on the foun-

ernment restrictions, and local economic trends?

dation of an accurate forecast, the organization can

A manager generally recognizes the relevance of these factors
and their potential relationship to
demand, but only recently did it
become possible to fully connect
and utilize the available information. While a human is limited in
the number of factors they can

With an AI-based
forecast in hand, an
organization is well
equipped to staff in a
data-driven way

anticipate hiring needs and grow
the team proportionally to expected demand. Additionally, they can
evaluate the team structure and
skill mix to make any necessary
adjustments.
Staffing analytics will not eliminate
challenges with hiring or train-

reasonably consider in a forecast, a machine is not.

ing employees, but it will enable informed decisions

Applying artificial intelligence (AI) opens the door to

about the real operating capacity and projected

including all the signals mentioned above, and more.

needs. Used appropriately, it also holds the potential

With the breadth and depth of data accessible now,

to reduce excessive overtime costs.

we can provide a much more reliable forecast than
ever before.
2. Staffing

30

3. Scheduling
Setting employee schedules is where the rubber
meets the road in this process. While there are many

The number of staff establishes the long-term opera-

tools on the market to help with this job, most are

tional capacity for an organization. With an AI-based

built to reduce the administrative burden but lack



Fixed Ops Magazine - 2020 Vol17 06

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2020 Vol17 06

Fixed Ops Magazine - 2020 Vol17 06 - 1
Fixed Ops Magazine - 2020 Vol17 06 - 2
Fixed Ops Magazine - 2020 Vol17 06 - 3
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Fixed Ops Magazine - 2020 Vol17 06 - 30
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Fixed Ops Magazine - 2020 Vol17 06 - 68
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