Fixed Ops Magazine - 2020 Vol17 06 - 31

sophistication to support the core decision-making.

Most managers should be applauded for how well

They enable manual building of shifts and assigning

they have historically scheduled their workforce,

to employees, but don't inform a manager how many

given the challenge of balancing the needs of cus-

people should be working.

tomers, employees, and the business. But the tech-

Even tools that claim " automatic " shift scheduling

nologies available today open up a better way to

typically do this using templates. These may allow
for simple fluctuations in demand, but likely miss
any week-to-week or seasonal changes. Nor do they
account for the full breadth of factors described in
the prior section. Building instead on the foundation
of the AI demand forecast yields
a much closer match to actual demand. Applying advanced algorithms to generate shifts will then
enable dynamic schedules that
are not only easy to create but
also accommodate ever-changing
customer flow.

satisfy the competing demands of a schedule. They
empower managers with data, AI forecasting, and
advanced algorithms, so that they will be able to
consistently deliver the targeted sweet spot for high
productivity and exceptional customer service, thus

Technologies available
today open up a better
way to satisfy the
competing demands
of a schedule

NOVEMBER DECEMBER 2020 || FIXED OPS MAGAZINE

taking employee scheduling to the
next level. With the proper tools to
predict demand and create schedules, this method moves from an
abstract analysis to an actionable
approach to accommodate the
peaks and valleys of demand. Isn't
this a better way?

31



Fixed Ops Magazine - 2020 Vol17 06

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2020 Vol17 06

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