Fixed Ops Magazine - 2020 Vol17 06 - 4

TA BLE OF CO NTE N TS

10

EXC EPT IONAL S ERVICE EX PE R IE N C E

16
14

" I N VI SIBLE S ERVICE "

20

C USTOMER FRIENDLY
A N D PROFITABLE

BY: BILL LU CC HI N I W I T H D EA L ER -FX

NOVEMBER / DECEMBER 2020

BY: NICOL E R U I Z W I T H C A R M EN

6

L ET T ER F R O M T H E PUBL ISHER
BY: RON OVERS, FIXED OPS MAGAZINE

BY: TOD D M A R C EL L E W I T H G OM OTO

48

SERVICE D EPART M ENT
ANNUAL WARRANTY LABOR RATE INCREASE
BY: JORDAN JANKOWSKI

26

A I FO R ECASTS
" A B ETTER WAY "
BY: JOH N L A R SEN W I T H W EAV E WO R K F O R C E

54

PR O D UCT S AND PART S
PREVENT FLAT TIRES
BY: KATE MARES

58

BO DY SH O P
EXCEPTIONAL QUALITY AT YOUR FINGERTIPS
BY: LEE RUSH

62
30
34

36
40

44
10

HOLIDAY TRAVEL BY ROAD
BY: BYRON MCDUFFEE

B AC K TO BAS ICS
BY: MICHA EL L ET I Z I A

AD M INIST R AT IO N

8

IND UST RY NEWS

64

M O R E IND UST RY NEWS

66

D IR ECT O RY O F ADVERT I SERS

AVO I D CAREER BURNOUT
BY: TED I N G S W I T H F I X ED OP S R O U N D TA B L E
A N D CENT ER F OR P ER F OR M A N C E I MP R OV E ME N T

HUMA N INTEREST:
MEET JON GORDON
BY: JON G OR D ON W I T H
THE JON G OR D ON COM PA N I ES



Fixed Ops Magazine - 2020 Vol17 06

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2020 Vol17 06

Fixed Ops Magazine - 2020 Vol17 06 - 1
Fixed Ops Magazine - 2020 Vol17 06 - 2
Fixed Ops Magazine - 2020 Vol17 06 - 3
Fixed Ops Magazine - 2020 Vol17 06 - 4
Fixed Ops Magazine - 2020 Vol17 06 - 5
Fixed Ops Magazine - 2020 Vol17 06 - 6
Fixed Ops Magazine - 2020 Vol17 06 - 7
Fixed Ops Magazine - 2020 Vol17 06 - 8
Fixed Ops Magazine - 2020 Vol17 06 - 9
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Fixed Ops Magazine - 2020 Vol17 06 - 20
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Fixed Ops Magazine - 2020 Vol17 06 - 68
http://magazine.fixedopsmag.com/prismautomotive/FixedOpsMagazine/Vol17No6/
http://magazine.fixedopsmag.com/prismautomotive/FixedOpsMagazine/Vol17No6/
http://magazine.fixedopsmag.com/prismautomotive/FixedOpsMagazine/Vol17No4/
http://magazine.fixedopsmag.com/prismautomotive/FixedOpsMagazine/Vol17No4/
http://magazine.fixedopsmag.com/prismautomotive/FixedOpsMagazine/Vol17No3/
http://magazine.fixedopsmag.com/prismautomotive/FixedOpsMagazine/Vol17No2A/
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