Fixed Ops Magazine - 2020 Vol17 06 - 49

told us they have waited months for a response, only

type of services can be excluded from the sample.

to receive a significantly reduced offer. If this occurs,

Once the submission is complete, the manufacturer

it is typically a " take it or it leave it " proposition. It is

must respond within a specific time frame (usually 30

also possible that you will be afforded no increase, as

days). Most statutes will also outline a rebuttal process

to which you will likewise have no recourse. Although

if the manufacturer approves a reduced rate or offers

some factory protocols allow you to submit fewer total

no increase at all. To further expound on the benefits,

ROs than a statutory submission, following your state

let's focus on three reasons why a statutory submis-

law may yield a greater increase for a variety of reasons.

sion may be more advantageous than your factory
protocol, and what services are available to help deal-

STATUTORY SUBMISSIONS
A statutory submission will give the dealer more control over the process and possible outcomes. Although
a statutory submission involves more complicated
protocols and can be more work than a factory submission, the benefits usually make the additional work
worth it. Most states require 100 sequential qualifying
ROs that have been closed in the last 180 days and
prescribe how the rate is to be calculated and what

NOVEMBER DECEMBER 2020 || FIXED OPS MAGAZINE

ers through what might be an unfamiliar process.
1. Dealers Are Better Protected
One of the biggest benefits of a statutory submission is the state laws in place that protect dealers
from their manufacturers having unilateral control
over the resulting labor rate. Although the factory
protocols often require less work, it is often advantageous to submit statutorily to put the dealer in control of the outcome, not the manufacturer. 

49



Fixed Ops Magazine - 2020 Vol17 06

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2020 Vol17 06

Fixed Ops Magazine - 2020 Vol17 06 - 1
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