Fixed Ops Magazine - 2020 Vol17 06 - 59

repair process in real-time with a focus on error elimination and labor optimization.
At the " core " of the Sherwin-Williams platform are
these two guiding principles:
1. Each step in the repair process includes a defined
departmental inspection.
2.	Each technician knows exactly what is expected of
him or her in the repair process.
Though these principles do not seem difficult or complicated, each has proven to be elusive to many production floors.
As with any quality control, the goal is to implement
a process that is consistent with as little effort from
management as possible. We want to eliminate reworks that ultimately end up costing far more in productivity and throughput, and always delay the delivery. A data-rich reporting tool can help identify the
most common failure types at the source and address
issues at the root cause. Even better, you are able to
communicate - share - these errors across the production team.
In our line of work, communication is critical! This vital sharing of information is key to ensuring quality
work at each and every workstation by each and every
technician (throughout the entire repair process). It is
also critical to build quality into the repair process by
quickly identifying issues between each stage of the
repair-long before final inspection and more importantly, long before delivery to the customer.
Mobile technology provides quality assurance one repair at a time with the ability to capture photos, report
defects and communicate in real-time. The manager
or quality control representative has the ability to remotely ensure that repairs are completed according to
expectations from any device with no special equipment needed. These quality checkpoints impact ontime and first-time quality.
Certainly, we want to eliminate defects and address
failures in the repair process. But it is equally important
that we ensure the vehicle makes it to the customer on

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Fixed Ops Magazine - 2020 Vol17 06

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2020 Vol17 06

Fixed Ops Magazine - 2020 Vol17 06 - 1
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