Fixed Ops Magazine - 2020 Vol17 06 - 64

INDU ST RY N E W S & E VE N T S
Dealer-FX Providing Mobile
Solutions that Enable
Dealers to Deliver
Exceptional Experiences

Rest assured, as processes and workflows evolve to

With the recent launch of a service payments solu-

ties while providing a safer, better customer experience.

tion that allows customers to pay directly from their
smartphone, Dealer-FX now offers four mobile-centric
solutions that empower dealership service customers
throughout their service journey.

better fit today's world, service and how critical it is
to a dealership's profitability is still front and center.
Dealerships that adapt and embrace this new service
workflow will continue to see the most profit opportuni-

Check out what this new service workflow looks like.
www.cdkglobal.com/serviceworkflow
CCC Information Services Inc.

These customer experience solutions allow customers

(CCC) recently reported signifi-

to schedule and check-in for service appointments,

cant growth in the adoption of

approve inspection recommendations, and make on-

its parts eCommerce capabili-

line payments with a credit card or mobile wallet (like
Apple Pay) - putting control of the service experience

ties, signaling a shift in how col-

at their fingertips.

lision parts are promoted and purchased within the in-

For more information, please visit dealer-fx.com/mo-

its system by collision repairers has grown nearly 20x

dustry. The volume of electronic parts orders through

bile-service-solutions.
If you are like most people,
you're probably starting to grow
a little weary of phrases like
" these unprecedented times " ,
or words like " pandemic " . But as
COVID-19 continues to change our world and the way
we do business; these phrases and words seem inescapable. In the automotive industry, we look to find a
balance between the headlines and the reality of slowing auto sales. So how do dealerships compensate for

over four years. The company also reports that daily
live parts quotes delivered by participating CCC® Parts
Network suppliers grew from 12 million to 20 million
year over year. Automotive dealer participation in the
CCC Parts Network has grown 50 percent year-overyear and a majority of automakers now use CCC's
promotional parts offering.  The CCC Parts Network
connects collision parts buyers and sellers using a single platform, improving sales, and delivering efficiencies. CCC processes 24 million auto repair estimates
and $13 billion in parts annually. Learn more about the
company's dealer solutions. 

slower sales in today's world?

OEConnection (OEC), the leading automotive technology pro-

You start with what you have always done -provide a

vider for original equipment

superior customer experience and let the Service department be your savior as sales ebb and flow. Service
has always been a key profit center for any dealership.
But now the question becomes, how do you keep your
service lanes full when physical distancing is a necessity, and so many consumers remain uneasy about leaving their home?
What does service look like in today's environment?

manufacturers' (OEM) distribution networks, announced today that it has acquired
Summit Consulting Int'l, Inc. (SCI), a business intelligence (BI) consulting and solutions provider to the
automotive industry.
Headquartered in Dallas, Texas, SCI is an industry-leading services and solutions provider focused
on transforming the way automotive OEMs, dealers
and their customers receive, manage, distribute, and

64


http://www.cdkglobal.com/serviceworkflow http://www.dealer-fx.com/mo

Fixed Ops Magazine - 2020 Vol17 06

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2020 Vol17 06

Fixed Ops Magazine - 2020 Vol17 06 - 1
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