Fixed Ops Magazine - 2021 Vol18 01 - 12

PARTS DEPARTMENT OF THE YEAR QUALITY BUICK GMC
2020 SALES PERFORMANCE 
TOTAL REVENUE: $5,986,988 
PROFIT: $646,081.21 
TOTAL ORDERS: 58,412
Garry Ricci, Parts and Service Director of Quality Buick
GMC is what you might call a Renaissance Man of the
Automotive Industry. Garry has been a pioneer of a
now rapidly growing industry. How does he do it? If
you ask Garry, he will tell you he hires the right people, empowers them to do their jobs, and builds simple processes that work. It is these values that have
earned Garry Ricci the RevolutionParts 2020 Parts Department of the Year Award.
Quality Buick GMC's Garry Ricci Empowers His

A lot of the

Parts Department Team Members to Drive
Their Own Success

departments were looking

Thirty years of working in dealerships lends Garry

to lay off people.

GMC, a sharp sense of great leadership which has

We were looking to hire.

Ricci, the Parts and Service Director of Quality Buick
been driving his success for many years. " I lead by empowering my team with the knowledge and resources
to make their own decisions, " says Garry. As an online
parts selling mogul, he must be doing something right
having raked in millions of dollars selling parts online.
He claims the key is to " find the right people to do
the job, build clear processes, and empower your team
with the ability to make decisions and move forward. "
Garry Points to Parts eCommerce as an Essential
Revenue Source During the Pandemic
With his online parts business, Garry laid a strong
groundwork for his dealership to handle the ebb and
flow of a constantly evolving industry. " Car dealers
were forced to change the way they do business, and
a lot of people were forced to change how they buy
auto parts, too " Garry explains. " Internet parts revenue
really helped maintain our business. It picked up a lot of
slack for the rest of the store, in sales and profit. " Garry
beams at the good fortune selling parts online brought
his departments in 2020: " A lot of the departments
were looking to lay off people. We were looking to hire. "

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Fixed Ops Magazine - 2021 Vol18 01

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2021 Vol18 01

Fixed Ops Magazine - 2021 Vol18 01 - 1
Fixed Ops Magazine - 2021 Vol18 01 - 2
Fixed Ops Magazine - 2021 Vol18 01 - 3
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Fixed Ops Magazine - 2021 Vol18 01 - 68
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