Fixed Ops Magazine - 2021 Vol18 01 - 28

F EAT U RE

INTERACTIVE
SERVICE
WALK-AROUNDS
Earn Trust and Build Relationships
INTERACTIVE SERVICE WALK-AROUNDS
Once a customer has experienced an interactive service
walk-around with their Service Advisor, they will expect
it every time. So, make sure your team members always
deliver. In the same way, the service walk-around builds
trust, being inconsistent about it erodes trust. 
Time is money. That may be an old saying, yet people
still use it all the time because we live in a world that

what anyone wants. The goal is to turn that buyer into
a customer for life. One way to accomplish that goal
is to build customer loyalty and trust by offering the
best service experience possible. When a customer
feels valued in service, he or she will form a relationship based on trust and will return time and again to
your dealership. Then hopefully, the customer will return not just for repair and maintenance services, but
to purchase additional vehicles. 

is fast paced and where time is precious. But sometimes you and your team members
need to get off the conveyor belt
and slow things down. You all need
to take the time to engage with your
customers and build relationships.
This is key to running any successful
service driven business.  
When a customer buys a car from
your

dealership,

that

interaction

could remain nothing more than an
isolated transaction. But that is not

28

Getting back to slowing things

When a customer feels

down, when you work in the Ser-

valued in service,

it sounds counterintuitive to slow

he or she will form a

vice Department of a dealership
things down. What customer in their
right mind would agree to slower

relationship based on

service? But that is not what we are

trust and will return

vice and repair process still needs to

time and again to

your team can slow things down is

your dealership.

talking about here. The actual serbe fast and efficient. Where you and
during the check-in process. Make



Fixed Ops Magazine - 2021 Vol18 01

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2021 Vol18 01

Fixed Ops Magazine - 2021 Vol18 01 - 1
Fixed Ops Magazine - 2021 Vol18 01 - 2
Fixed Ops Magazine - 2021 Vol18 01 - 3
Fixed Ops Magazine - 2021 Vol18 01 - 4
Fixed Ops Magazine - 2021 Vol18 01 - 5
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Fixed Ops Magazine - 2021 Vol18 01 - 18
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Fixed Ops Magazine - 2021 Vol18 01 - 20
Fixed Ops Magazine - 2021 Vol18 01 - 21
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Fixed Ops Magazine - 2021 Vol18 01 - 27
Fixed Ops Magazine - 2021 Vol18 01 - 28
Fixed Ops Magazine - 2021 Vol18 01 - 29
Fixed Ops Magazine - 2021 Vol18 01 - 30
Fixed Ops Magazine - 2021 Vol18 01 - 31
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Fixed Ops Magazine - 2021 Vol18 01 - 36
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Fixed Ops Magazine - 2021 Vol18 01 - 57
Fixed Ops Magazine - 2021 Vol18 01 - 58
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Fixed Ops Magazine - 2021 Vol18 01 - 60
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Fixed Ops Magazine - 2021 Vol18 01 - 63
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Fixed Ops Magazine - 2021 Vol18 01 - 66
Fixed Ops Magazine - 2021 Vol18 01 - 67
Fixed Ops Magazine - 2021 Vol18 01 - 68
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