Fixed Ops Magazine - 2021 Vol18 01 - 29

not only can the
Service Advisor
see what needs to
be done on the
vehicle, it also allows
the Service Advisor
and the customer
to interact. 

the effort to engage with the customer the moment they enter your dealership and use this opportunity to
start a conversation that builds trust. 
This is where the interactive service
walk-around plays a significant role in
the customer experience. It could be
your first contact with the customer
and for this day, it will set the tone
for the entire service experience. You
have to get it right if you want to get
off to a good start and keep your customer coming back for more. 

WHY IS THE INTERACTIVE
SERVICE WALK-AROUND
IMPORTANT? 
From the moment the customer calls to make an appointment, your service team is in the spotlight. They
need to dazzle the customer every time.    An integral
part of the customer's service experience is the interactive service walk-around. This is a multi-point inspection process. The beauty is that not only can the Service Advisor see what needs to be done on the vehicle,

JANUARY FEBRUARY 2021 || FIXED OPS MAGAZINE

it also allows the Service Advisor and the customer to
interact. 
No more sitting behind a desk or counter in the Service Department and simply ticking a few boxes on
the screen when a customer brings their vehicle in for
a service. Those days are done. The Service Advisor
needs to get up from behind the desk and interact with
the customer at their vehicle.  

29


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Fixed Ops Magazine - 2021 Vol18 01

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2021 Vol18 01

Fixed Ops Magazine - 2021 Vol18 01 - 1
Fixed Ops Magazine - 2021 Vol18 01 - 2
Fixed Ops Magazine - 2021 Vol18 01 - 3
Fixed Ops Magazine - 2021 Vol18 01 - 4
Fixed Ops Magazine - 2021 Vol18 01 - 5
Fixed Ops Magazine - 2021 Vol18 01 - 6
Fixed Ops Magazine - 2021 Vol18 01 - 7
Fixed Ops Magazine - 2021 Vol18 01 - 8
Fixed Ops Magazine - 2021 Vol18 01 - 9
Fixed Ops Magazine - 2021 Vol18 01 - 10
Fixed Ops Magazine - 2021 Vol18 01 - 11
Fixed Ops Magazine - 2021 Vol18 01 - 12
Fixed Ops Magazine - 2021 Vol18 01 - 13
Fixed Ops Magazine - 2021 Vol18 01 - 14
Fixed Ops Magazine - 2021 Vol18 01 - 15
Fixed Ops Magazine - 2021 Vol18 01 - 16
Fixed Ops Magazine - 2021 Vol18 01 - 17
Fixed Ops Magazine - 2021 Vol18 01 - 18
Fixed Ops Magazine - 2021 Vol18 01 - 19
Fixed Ops Magazine - 2021 Vol18 01 - 20
Fixed Ops Magazine - 2021 Vol18 01 - 21
Fixed Ops Magazine - 2021 Vol18 01 - 22
Fixed Ops Magazine - 2021 Vol18 01 - 23
Fixed Ops Magazine - 2021 Vol18 01 - 24
Fixed Ops Magazine - 2021 Vol18 01 - 25
Fixed Ops Magazine - 2021 Vol18 01 - 26
Fixed Ops Magazine - 2021 Vol18 01 - 27
Fixed Ops Magazine - 2021 Vol18 01 - 28
Fixed Ops Magazine - 2021 Vol18 01 - 29
Fixed Ops Magazine - 2021 Vol18 01 - 30
Fixed Ops Magazine - 2021 Vol18 01 - 31
Fixed Ops Magazine - 2021 Vol18 01 - 32
Fixed Ops Magazine - 2021 Vol18 01 - 33
Fixed Ops Magazine - 2021 Vol18 01 - 34
Fixed Ops Magazine - 2021 Vol18 01 - 35
Fixed Ops Magazine - 2021 Vol18 01 - 36
Fixed Ops Magazine - 2021 Vol18 01 - 37
Fixed Ops Magazine - 2021 Vol18 01 - 38
Fixed Ops Magazine - 2021 Vol18 01 - 39
Fixed Ops Magazine - 2021 Vol18 01 - 40
Fixed Ops Magazine - 2021 Vol18 01 - 41
Fixed Ops Magazine - 2021 Vol18 01 - 42
Fixed Ops Magazine - 2021 Vol18 01 - 43
Fixed Ops Magazine - 2021 Vol18 01 - 44
Fixed Ops Magazine - 2021 Vol18 01 - 45
Fixed Ops Magazine - 2021 Vol18 01 - 46
Fixed Ops Magazine - 2021 Vol18 01 - 47
Fixed Ops Magazine - 2021 Vol18 01 - 48
Fixed Ops Magazine - 2021 Vol18 01 - 49
Fixed Ops Magazine - 2021 Vol18 01 - 50
Fixed Ops Magazine - 2021 Vol18 01 - 51
Fixed Ops Magazine - 2021 Vol18 01 - 52
Fixed Ops Magazine - 2021 Vol18 01 - 53
Fixed Ops Magazine - 2021 Vol18 01 - 54
Fixed Ops Magazine - 2021 Vol18 01 - 55
Fixed Ops Magazine - 2021 Vol18 01 - 56
Fixed Ops Magazine - 2021 Vol18 01 - 57
Fixed Ops Magazine - 2021 Vol18 01 - 58
Fixed Ops Magazine - 2021 Vol18 01 - 59
Fixed Ops Magazine - 2021 Vol18 01 - 60
Fixed Ops Magazine - 2021 Vol18 01 - 61
Fixed Ops Magazine - 2021 Vol18 01 - 62
Fixed Ops Magazine - 2021 Vol18 01 - 63
Fixed Ops Magazine - 2021 Vol18 01 - 64
Fixed Ops Magazine - 2021 Vol18 01 - 65
Fixed Ops Magazine - 2021 Vol18 01 - 66
Fixed Ops Magazine - 2021 Vol18 01 - 67
Fixed Ops Magazine - 2021 Vol18 01 - 68
http://magazine.fixedopsmag.com/prismautomotive/FixedOpsMagazine/fixed-ops-magazine-2021-vol18-01
http://magazine.fixedopsmag.com/prismautomotive/FixedOpsMagazine/Vol17No6/
http://magazine.fixedopsmag.com/prismautomotive/FixedOpsMagazine/Vol17No6/
http://magazine.fixedopsmag.com/prismautomotive/FixedOpsMagazine/Vol17No4/
http://magazine.fixedopsmag.com/prismautomotive/FixedOpsMagazine/Vol17No4/
http://magazine.fixedopsmag.com/prismautomotive/FixedOpsMagazine/Vol17No3/
http://magazine.fixedopsmag.com/prismautomotive/FixedOpsMagazine/Vol17No2A/
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