Fixed Ops Magazine - 2021 Vol18 01 - 45

The takeaway here is that not buying
an available (but a higher-priced)
part or not wanting to pay shipping
costs to get the part right away to

team needs to

tire repair, behind your rear counter

and vehicles

down recon. This delay costs the
dealer hundreds of dollars in unnec-

moving is a

essary holding costs and other lost
time-to-line benefits. Cars that take
to sell. 

wrong counterperson, one without

keep techs busy

" save money " can end up slowing

longer to get sale-ready and longer

What the service

the ability to think through the ensimply because their labor is cheap,
can wind up being quite expensive. 
I have heard people say, " This guy's
cheap. " My reply would be, " He's

problem-solving

not cheap. You might not pay him

procurement manager.

If you have a person who prefers to

very much, but he costs you a ton. "
sit quietly looking up parts and fill-

I should be very clear that I am not suggesting that deal-

ing orders in a chair alone all day, then wholesale parts

ers strike aftermarket and recycled options from their

is the place for him. You can teach anyone to look up

reconditioning process.  I am suggesting that the coun-

catalogued parts. But you need more internal initiative

terperson needs to be trained to determine which part

than that for your internal (or rear) counterperson. It is

is least expensive in the overall process -  or at least

not a " one-size-fits-all " position.

give all options based on parts, price and availability. 
The right person is someone who will take a paper-

YOUR PEOPLE
If you are going to charge your internal departments
retail for parts, then staff accordingly. The days of the
" black and white " parts business are over. Throwing the

JANUARY FEBRUARY 2021 || FIXED OPS MAGAZINE

clip and make a widget out of it. The parts procurement person should have an outside-the-box thinking
style - the knack to solve a need with an alternative to
what seems to be the apparent answer.

45



Fixed Ops Magazine - 2021 Vol18 01

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2021 Vol18 01

Fixed Ops Magazine - 2021 Vol18 01 - 1
Fixed Ops Magazine - 2021 Vol18 01 - 2
Fixed Ops Magazine - 2021 Vol18 01 - 3
Fixed Ops Magazine - 2021 Vol18 01 - 4
Fixed Ops Magazine - 2021 Vol18 01 - 5
Fixed Ops Magazine - 2021 Vol18 01 - 6
Fixed Ops Magazine - 2021 Vol18 01 - 7
Fixed Ops Magazine - 2021 Vol18 01 - 8
Fixed Ops Magazine - 2021 Vol18 01 - 9
Fixed Ops Magazine - 2021 Vol18 01 - 10
Fixed Ops Magazine - 2021 Vol18 01 - 11
Fixed Ops Magazine - 2021 Vol18 01 - 12
Fixed Ops Magazine - 2021 Vol18 01 - 13
Fixed Ops Magazine - 2021 Vol18 01 - 14
Fixed Ops Magazine - 2021 Vol18 01 - 15
Fixed Ops Magazine - 2021 Vol18 01 - 16
Fixed Ops Magazine - 2021 Vol18 01 - 17
Fixed Ops Magazine - 2021 Vol18 01 - 18
Fixed Ops Magazine - 2021 Vol18 01 - 19
Fixed Ops Magazine - 2021 Vol18 01 - 20
Fixed Ops Magazine - 2021 Vol18 01 - 21
Fixed Ops Magazine - 2021 Vol18 01 - 22
Fixed Ops Magazine - 2021 Vol18 01 - 23
Fixed Ops Magazine - 2021 Vol18 01 - 24
Fixed Ops Magazine - 2021 Vol18 01 - 25
Fixed Ops Magazine - 2021 Vol18 01 - 26
Fixed Ops Magazine - 2021 Vol18 01 - 27
Fixed Ops Magazine - 2021 Vol18 01 - 28
Fixed Ops Magazine - 2021 Vol18 01 - 29
Fixed Ops Magazine - 2021 Vol18 01 - 30
Fixed Ops Magazine - 2021 Vol18 01 - 31
Fixed Ops Magazine - 2021 Vol18 01 - 32
Fixed Ops Magazine - 2021 Vol18 01 - 33
Fixed Ops Magazine - 2021 Vol18 01 - 34
Fixed Ops Magazine - 2021 Vol18 01 - 35
Fixed Ops Magazine - 2021 Vol18 01 - 36
Fixed Ops Magazine - 2021 Vol18 01 - 37
Fixed Ops Magazine - 2021 Vol18 01 - 38
Fixed Ops Magazine - 2021 Vol18 01 - 39
Fixed Ops Magazine - 2021 Vol18 01 - 40
Fixed Ops Magazine - 2021 Vol18 01 - 41
Fixed Ops Magazine - 2021 Vol18 01 - 42
Fixed Ops Magazine - 2021 Vol18 01 - 43
Fixed Ops Magazine - 2021 Vol18 01 - 44
Fixed Ops Magazine - 2021 Vol18 01 - 45
Fixed Ops Magazine - 2021 Vol18 01 - 46
Fixed Ops Magazine - 2021 Vol18 01 - 47
Fixed Ops Magazine - 2021 Vol18 01 - 48
Fixed Ops Magazine - 2021 Vol18 01 - 49
Fixed Ops Magazine - 2021 Vol18 01 - 50
Fixed Ops Magazine - 2021 Vol18 01 - 51
Fixed Ops Magazine - 2021 Vol18 01 - 52
Fixed Ops Magazine - 2021 Vol18 01 - 53
Fixed Ops Magazine - 2021 Vol18 01 - 54
Fixed Ops Magazine - 2021 Vol18 01 - 55
Fixed Ops Magazine - 2021 Vol18 01 - 56
Fixed Ops Magazine - 2021 Vol18 01 - 57
Fixed Ops Magazine - 2021 Vol18 01 - 58
Fixed Ops Magazine - 2021 Vol18 01 - 59
Fixed Ops Magazine - 2021 Vol18 01 - 60
Fixed Ops Magazine - 2021 Vol18 01 - 61
Fixed Ops Magazine - 2021 Vol18 01 - 62
Fixed Ops Magazine - 2021 Vol18 01 - 63
Fixed Ops Magazine - 2021 Vol18 01 - 64
Fixed Ops Magazine - 2021 Vol18 01 - 65
Fixed Ops Magazine - 2021 Vol18 01 - 66
Fixed Ops Magazine - 2021 Vol18 01 - 67
Fixed Ops Magazine - 2021 Vol18 01 - 68
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