TA BLE OF CO NTE N TS 10 2 02 0 PARTS EXCELLENCE AWA R DS 16 20 A L AWYER' S EYE VIEW 20 24 DI SI N FECTING INVENTORY I N MOTION BY: MIKE R I C H W I T H R EVOLU T I ON PA R TS JANUARY / FEBRUARY 2021 BY: JEREM Y S. COL E W I T H G OL D BE R G S E G A L L A , L L P 6 L ET T ER F R O M T H E PUBL ISHER BY: RON OVERS, FIXED OPS MAGAZINE BY: JIM LEM A N 52 SERVICE D EPART M ENT FORWARD THINKING TO OVERCOME COVID19 BY: RUSSELL HILL 28 26 I N TERACT IVE S ERVICE WA L K-AROUND BY: TED I N G S W I T H F I X ED OP S R OU N D TA B L E A N D CENT ER F OR P ER F OR M A N C E I MP R OV E ME N T 56 PR O D UCT S AND PART S DEPA RTMENT TECH EFFICIENCY AND PRODUCTIVITY BY: ZACH FOX 60 AD M INIST R AT IO N PLAYING PROFIT DEFENSE BY: JIM ROCHE 30 36 HUMA N INT EREST: A P OSIT IVE VISION JON GORD ON W I T H THE JON G OR D ON COM PA N I ES 36 42 G ET RECON CARS RETA I L READY - FAST! 48 10 REC RU IT ING T ECHNICIAN S BY: ANTHON Y G R EEN HA I G H W I T H R A P I D R E CO N BY: KATE BEI R OWSKI W I T H F I N D -A-W R E N C H 8 IND UST RY NEWS 64 M O R E IND UST RY NEWS 66 D IR ECT O RY O F ADVERT I SERS