PRODU CT S AND PART S IMPROVE TECH EFFICIENCY AND PRODUCTIVITY A How-To-Guide A common obstacle faced by many service facilities is a lack of output from their technicians. Often the solution seems simple: Get more technicians or get faster technicians. CREATE A BASELINE EFFICIENCY AND PRODUCTIVITY PERCENTAGE FOR YOUR FACILITY. Calculate efficiency and productivity in the following Unfortunately, many service departments cannot uti- way: lize this as the technician shortage becomes more significant with each passing year. We need to find ways Once you have established the % Efficiency and % Pro- to increase productivity and efficiency to properly ductivity for each of your technicians and the average motivate them to succeed. for your Service Department, we can then address the particular issue at hand. For example, you may have a productivity issue without having an efficiency problem to address. 56