Fixed Ops Magazine - 2021 Vol18 01 - 62
There are other methods that can drive headcount con-
Jim Roche brings over
trol. I believe outsourcing will grow significantly in 2021
30 years of automo-
and beyond. Interestingly, a lot of Dealers and Service
tive Fixed Operations
Leaders I speak with seem to have a cautious view to
experience.
outsourcing. I find this a little puzzling. Many industries
course of his career, Jim
rely on outsourcing to enhance profitability. And Fixed
has written two books
Operations has relied on outsourcing for decades.
about automotive ser-
Who does your service reminders, towing, glass repair
vice (Fast Lane and Fast
and much more? These are all examples of outsourc-
Break) and has visited
ing in your Service Department that you have used for
over 2,000 dealerships,
decades. It can be a compelling tactic to grow your
offering his expertise to create modern experiences
profitability.
that generate growth and profitability.
In addition to improved profitability, there are other
Currently Jim is Founder & Executive Chairman of
reasons to leverage technology or outsourcing: Fo-
WarrCloud, the Auto Industry's first (and only) OEM
cus. Ultimately, the battle is for the customer's loyalty.
warranty processing technology platform. Prior to
Whoever delivers the best experience at a fair price
WarrCloud, Jim was SVP of Marketing and Managed
will win. As a Service Leader, your singular focus must
Services at Cox Auto's Xtime which created Xtime
be on the customer. And everything that distracts you
Spectrum, a cloud-based solution that integrates all
from delivering that world-class experience puts cus-
customer service touch points across service mar-
tomer loyalty at risk. Removing non-critical functions
keting, scheduling, service lane and the service bay
from your day-to-day management focus improves
into an exceptional user experience. Spectrum is in
loyalty and enhances profitability - that's a " two-fer " .
use at over 7,500 dealerships and is endorsed by 29
The first step to solving a problem is recognizing that
automotive OEM's. While at Xtime Jim also acted as
you have a problem. While 2020 was a surprising year
the Cox Automotive Fixed Ops SME. In addition to
for dealer profitability, it is going to get harder to make
his two books published numerous articles and per-
good money in the future. Playing Profit Defense now
formed public speaking on a range of Fixed Ops topics.
will help you position yourself and your dealership for
JKRoach59@gmail.com
the challenges ahead.
62
Over
the
Fixed Ops Magazine - 2021 Vol18 01
Table of Contents for the Digital Edition of Fixed Ops Magazine - 2021 Vol18 01
Fixed Ops Magazine - 2021 Vol18 01 - 1
Fixed Ops Magazine - 2021 Vol18 01 - 2
Fixed Ops Magazine - 2021 Vol18 01 - 3
Fixed Ops Magazine - 2021 Vol18 01 - 4
Fixed Ops Magazine - 2021 Vol18 01 - 5
Fixed Ops Magazine - 2021 Vol18 01 - 6
Fixed Ops Magazine - 2021 Vol18 01 - 7
Fixed Ops Magazine - 2021 Vol18 01 - 8
Fixed Ops Magazine - 2021 Vol18 01 - 9
Fixed Ops Magazine - 2021 Vol18 01 - 10
Fixed Ops Magazine - 2021 Vol18 01 - 11
Fixed Ops Magazine - 2021 Vol18 01 - 12
Fixed Ops Magazine - 2021 Vol18 01 - 13
Fixed Ops Magazine - 2021 Vol18 01 - 14
Fixed Ops Magazine - 2021 Vol18 01 - 15
Fixed Ops Magazine - 2021 Vol18 01 - 16
Fixed Ops Magazine - 2021 Vol18 01 - 17
Fixed Ops Magazine - 2021 Vol18 01 - 18
Fixed Ops Magazine - 2021 Vol18 01 - 19
Fixed Ops Magazine - 2021 Vol18 01 - 20
Fixed Ops Magazine - 2021 Vol18 01 - 21
Fixed Ops Magazine - 2021 Vol18 01 - 22
Fixed Ops Magazine - 2021 Vol18 01 - 23
Fixed Ops Magazine - 2021 Vol18 01 - 24
Fixed Ops Magazine - 2021 Vol18 01 - 25
Fixed Ops Magazine - 2021 Vol18 01 - 26
Fixed Ops Magazine - 2021 Vol18 01 - 27
Fixed Ops Magazine - 2021 Vol18 01 - 28
Fixed Ops Magazine - 2021 Vol18 01 - 29
Fixed Ops Magazine - 2021 Vol18 01 - 30
Fixed Ops Magazine - 2021 Vol18 01 - 31
Fixed Ops Magazine - 2021 Vol18 01 - 32
Fixed Ops Magazine - 2021 Vol18 01 - 33
Fixed Ops Magazine - 2021 Vol18 01 - 34
Fixed Ops Magazine - 2021 Vol18 01 - 35
Fixed Ops Magazine - 2021 Vol18 01 - 36
Fixed Ops Magazine - 2021 Vol18 01 - 37
Fixed Ops Magazine - 2021 Vol18 01 - 38
Fixed Ops Magazine - 2021 Vol18 01 - 39
Fixed Ops Magazine - 2021 Vol18 01 - 40
Fixed Ops Magazine - 2021 Vol18 01 - 41
Fixed Ops Magazine - 2021 Vol18 01 - 42
Fixed Ops Magazine - 2021 Vol18 01 - 43
Fixed Ops Magazine - 2021 Vol18 01 - 44
Fixed Ops Magazine - 2021 Vol18 01 - 45
Fixed Ops Magazine - 2021 Vol18 01 - 46
Fixed Ops Magazine - 2021 Vol18 01 - 47
Fixed Ops Magazine - 2021 Vol18 01 - 48
Fixed Ops Magazine - 2021 Vol18 01 - 49
Fixed Ops Magazine - 2021 Vol18 01 - 50
Fixed Ops Magazine - 2021 Vol18 01 - 51
Fixed Ops Magazine - 2021 Vol18 01 - 52
Fixed Ops Magazine - 2021 Vol18 01 - 53
Fixed Ops Magazine - 2021 Vol18 01 - 54
Fixed Ops Magazine - 2021 Vol18 01 - 55
Fixed Ops Magazine - 2021 Vol18 01 - 56
Fixed Ops Magazine - 2021 Vol18 01 - 57
Fixed Ops Magazine - 2021 Vol18 01 - 58
Fixed Ops Magazine - 2021 Vol18 01 - 59
Fixed Ops Magazine - 2021 Vol18 01 - 60
Fixed Ops Magazine - 2021 Vol18 01 - 61
Fixed Ops Magazine - 2021 Vol18 01 - 62
Fixed Ops Magazine - 2021 Vol18 01 - 63
Fixed Ops Magazine - 2021 Vol18 01 - 64
Fixed Ops Magazine - 2021 Vol18 01 - 65
Fixed Ops Magazine - 2021 Vol18 01 - 66
Fixed Ops Magazine - 2021 Vol18 01 - 67
Fixed Ops Magazine - 2021 Vol18 01 - 68
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