to develop open-minded and career-oriented individuals into Service Technicians (among other positions in the dealership). We certainly know the automotive industry can lead to a rewarding and lucrative careers. SUPERSTAR TECHNICIANS Let's go back and talk about those develop open-minded and production begins to drop off. At this point, they begin questioning themselves. " Why am I still doing this? " career-oriented We all have these guys. I happen to individuals into Technicians have the potential to go Service Technicians Superstar Technicians a little more. We all have those Technicians we lean on who bail us out of jams time after time. The thought of them retiring terrifies us because they are at a different level than the rest of the shop. The truth is, most of them have been around for years and are starting to slow down physically. I have frequently related a Technician's career-long earnings to a horsepower curve. They start at have two. These two Senior Master to work for any dealer and be the Superstar that the other dealer has been waiting to have come knocking on their door. What if we thought about doing something different with them? My strategy is to repackage the Superstar Technician with their knowledge and experience and spread it throughout the shop. Doing this will extend the senior Technician's career because this repackaging can make the job less physical. as they gain product knowledge and experience. At TECHNICIAN DEVELOPMENT PROGRAM (TDP) some point they cannot physically work any harder. It In order to accomplish this goal, we created a Techni- becomes a struggle for them to run at the same speed cian Development Program, known as TDP. In this pro- they previously maintained for years. Naturally, their gram, we have the two Senior Master Technicians work the bottom and it continues to climb every single year MARCH APRIL 2021 || FIXED OPS MAGAZINE 11http://RytecDoors.com/FO21