Fixed Ops Magazine - 2022 Vol19 03 - 50

Keep in mind that an electronic storage system is only
as good as what you put into it. Even the best storage
system can't compensate for sloppy scanning. The majority
of dealerships are struggling to hire right now. But
I still think it's important to hire a scan operator. If that's
not possible, the next best choice is to promote someone
from within who can dedicate a couple of hours every
day to scanning (with a compensation bump).
The scanner's role has a direct impact on your bottom
line and dealership health. So, it pays to choose a seasoned
employee, not a lower-level clerical employee.
3. ENLIST A DVA FOR INBOUND SERVICE CALLS
Another technology solution that deserves consideration
is a Digital Voice Assistant (DVA) to answer your
inbound service calls. The benefits are numerous.
50
* First, you will achieve 100 percent call connectivity.
Studies show that the average shop doesn't answer
three out of ten service calls. Very rarely do those unanswered
callers call back. In a crowded service market, it
is easier to call the next shop than play phone tag with
you. That revenue is likely gone forever.
* Second, you want a DVA that is deeply integrated with
your online scheduling tool and DMS. Then the DVA can
set service appointments, handle cancellations, re-bookings,
and answer routine questions such as hours of operation.
This frees up your service advisors to spend
more time with customers in the drive, upselling service,
and making your shop more money.
* Finally, a DVA allows you to reduce staff for bottom-line
savings or reallocate resources for proactive

Fixed Ops Magazine - 2022 Vol19 03

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2022 Vol19 03

Fixed Ops Magazine - 2022 Vol19 03 - 1
Fixed Ops Magazine - 2022 Vol19 03 - 2
Fixed Ops Magazine - 2022 Vol19 03 - 3
Fixed Ops Magazine - 2022 Vol19 03 - 4
Fixed Ops Magazine - 2022 Vol19 03 - 5
Fixed Ops Magazine - 2022 Vol19 03 - 6
Fixed Ops Magazine - 2022 Vol19 03 - 7
Fixed Ops Magazine - 2022 Vol19 03 - 8
Fixed Ops Magazine - 2022 Vol19 03 - 9
Fixed Ops Magazine - 2022 Vol19 03 - 10
Fixed Ops Magazine - 2022 Vol19 03 - 11
Fixed Ops Magazine - 2022 Vol19 03 - 12
Fixed Ops Magazine - 2022 Vol19 03 - 13
Fixed Ops Magazine - 2022 Vol19 03 - 14
Fixed Ops Magazine - 2022 Vol19 03 - 15
Fixed Ops Magazine - 2022 Vol19 03 - 16
Fixed Ops Magazine - 2022 Vol19 03 - 17
Fixed Ops Magazine - 2022 Vol19 03 - 18
Fixed Ops Magazine - 2022 Vol19 03 - 19
Fixed Ops Magazine - 2022 Vol19 03 - 20
Fixed Ops Magazine - 2022 Vol19 03 - 21
Fixed Ops Magazine - 2022 Vol19 03 - 22
Fixed Ops Magazine - 2022 Vol19 03 - 23
Fixed Ops Magazine - 2022 Vol19 03 - 24
Fixed Ops Magazine - 2022 Vol19 03 - 25
Fixed Ops Magazine - 2022 Vol19 03 - 26
Fixed Ops Magazine - 2022 Vol19 03 - 27
Fixed Ops Magazine - 2022 Vol19 03 - 28
Fixed Ops Magazine - 2022 Vol19 03 - 29
Fixed Ops Magazine - 2022 Vol19 03 - 30
Fixed Ops Magazine - 2022 Vol19 03 - 31
Fixed Ops Magazine - 2022 Vol19 03 - 32
Fixed Ops Magazine - 2022 Vol19 03 - 33
Fixed Ops Magazine - 2022 Vol19 03 - 34
Fixed Ops Magazine - 2022 Vol19 03 - 35
Fixed Ops Magazine - 2022 Vol19 03 - 36
Fixed Ops Magazine - 2022 Vol19 03 - 37
Fixed Ops Magazine - 2022 Vol19 03 - 38
Fixed Ops Magazine - 2022 Vol19 03 - 39
Fixed Ops Magazine - 2022 Vol19 03 - 40
Fixed Ops Magazine - 2022 Vol19 03 - 41
Fixed Ops Magazine - 2022 Vol19 03 - 42
Fixed Ops Magazine - 2022 Vol19 03 - 43
Fixed Ops Magazine - 2022 Vol19 03 - 44
Fixed Ops Magazine - 2022 Vol19 03 - 45
Fixed Ops Magazine - 2022 Vol19 03 - 46
Fixed Ops Magazine - 2022 Vol19 03 - 47
Fixed Ops Magazine - 2022 Vol19 03 - 48
Fixed Ops Magazine - 2022 Vol19 03 - 49
Fixed Ops Magazine - 2022 Vol19 03 - 50
Fixed Ops Magazine - 2022 Vol19 03 - 51
Fixed Ops Magazine - 2022 Vol19 03 - 52
Fixed Ops Magazine - 2022 Vol19 03 - 53
Fixed Ops Magazine - 2022 Vol19 03 - 54
Fixed Ops Magazine - 2022 Vol19 03 - 55
Fixed Ops Magazine - 2022 Vol19 03 - 56
Fixed Ops Magazine - 2022 Vol19 03 - 57
Fixed Ops Magazine - 2022 Vol19 03 - 58
Fixed Ops Magazine - 2022 Vol19 03 - 59
Fixed Ops Magazine - 2022 Vol19 03 - 60
Fixed Ops Magazine - 2022 Vol19 03 - 61
Fixed Ops Magazine - 2022 Vol19 03 - 62
Fixed Ops Magazine - 2022 Vol19 03 - 63
Fixed Ops Magazine - 2022 Vol19 03 - 64
Fixed Ops Magazine - 2022 Vol19 03 - 65
Fixed Ops Magazine - 2022 Vol19 03 - 66
Fixed Ops Magazine - 2022 Vol19 03 - 67
Fixed Ops Magazine - 2022 Vol19 03 - 68
https://www.nxtbookmedia.com