THE AUTO DEALER'S ORIGINAL FIXED OPERATIONS RESOURCE VOL. 20 - NO. 3 MAY/JUNE 2023 TACKLING SERVICE BDC PRODUCTIVITY WITH TECHNOLOGY JD Musick, Strategy and BDC Manager North Georgia Toyota Greg Uland Reynolds & Reynolds Brooke Furniss BZ Consultants Leonard Bucholz DealerPRO Training Page 20 Page 60 Page 38