TABLE OF CONTENTS 16 BDC PRODUCTIVITY WITH TECHNOLOGY An Interview with JD MUSICK MAY / JUNE 2023 20 SHORT ON TECHS, SPACE, OR BOTH? BY: GREG ULAND with Reynolds and Reynolds 14 50 46 24 STRATEGIC RESULTS HIDDEN IN RECON BY: DUSTIN JONES with Rapid Recon 26 54 30 A ONE-STOP-SHOP MENTALTIY BY: EARL " STICKS " BROWN with Radiant Ride INDUSTRY NONPROFIT FUTURE OF THE TECH PROFESSION BY: JENNIFER MAHER with TechForce Foundation 60 ADMIN DEPARTMENT CHOOSING SUCCESSFUL VENDOR RELATIONSHIPS BY: BROOKE C. FURNISS with BZ Consultants Group LETTER FROM THE PUBLISHER BY: RON OVERS with FIXED OPS MAGAZINE SERVICE DEPARTMENT ROLE-SPECIFIC TRAINING BY: ANDY BALDASSARRE with BG Products, Inc. PARTS DEPARTMENT FIXED OPS OMNICHANNEL STRATEGY BY: BRIAN SERVATIUS with RevolutionParts 66 INDUSTRY INSIGHT BY: COREY SMITH with NATIONAL AUTO CARE 66 DIRECTORY OF ADVERTISERS 36 CUSTOMERS ARE YOUR POTENTIAL BY: COREY A. PARKER 34 ADD .3 HOURS PER RO BY: LEONARD BUCHOLZ with DealerPRO Training 38