Fixed Ops Magazine 2023 Vol 20-3 - 25

measuring vehicle reconditioning
speed for these operators. They set
a time mark to hold reconditioning
to meet their determined " time-toline " ,
car-after-car. For these dealers,
the mark is three to five days for
completing mechanical, detail, and
cosmetic reconditioning, including
sublet vendor work.
How might a
long-standing pattern
of buying parts from
the same vendor slow
recon and cost
you money?
The phrase " connecting to what you expect " means
having reconditioning processes drilled down so strategically
that any delays or negative trends appearing
in the workflow are causes for an immediate investigation.
This only happens when a team knows it is
accountable for meeting the time-to-line metrics that
have been established for each phase, including outside
PDR, glass, mechanical, or collision repair vendors.
TOP PERFORMERS AND ACCOUNTABILITY
Top performers hold their teams accountable for
achieving established performance marks daily for a
particular store, across similar sister stores - and storewide
across today's large, multi-state groups.
With each department being held
accountable for its assigned performance
metrics, specific patterns are
prone to come to light:
* How might a long-standing pattern
of buying parts from the same
vendor slow recon and cost you
money?
* What other parts acquisition strategies might
contribute to faster time-to-line outcomes? Is paying
more for a part you can get today an intelligent
move when cheaper alternatives arrive tomorrow?
How do you determine the better option? We must
consider how each action is like a game of chess and
how each move may cost net.
I talk to dealership management in variable and fixed
departments. I'm always asking about processes, people,
equipment movements, and why a particular task
is done the way the dealership does it. This observation
often brings opportunities to the surface to improve
time-to-line because I can see how tweaking something
or retraining someone can help the store better
connect to the results it seeks.
MAY JUNE 2023 || FIXED OPS MAGAZINE
25
Fixed Ops Magazine 2023 Vol 20-3

Table of Contents for the Digital Edition of Fixed Ops Magazine 2023 Vol 20-3
