Magazine will recall, highlights how connecting recon speed to strategic results helps you keep net. This case involves a dealership looking at adding technician staff to boost productivity and profitability. As part of my analysis, I audited the service department's payroll. I had my solution: an underperforming line technician cost the department $6,700 monthly in unrealized billable hours. The loss is called unapplied time. Unapplied time loss can happen in different scenarios. Still, the primary cause here was service manager oversight. This encouraged at least one technician to be less productive than his potential. After detailing my findings to the service manager and technician, both saw their need to manage more closely and be accountable for production requirements. The service manager saw the loss in profitability, and the technician saw the loss in compensation. Understanding your shop's unapplied and applied times - and where that unapplied time is coming from -- is such a vital managerial task it must be top of mind for the service manager. MAY JUNE 2023 || FIXED OPS MAGAZINE 27http://fixedopsroundtable.com