management and accountability. As I said earlier, recon software helps improve these situations, but software alone won't connect recon to hidden strategic improvements. You often need forensic-style scrutiny of your recon processes and people. Darkness called business loss lurks in shadows and routine thinking. When you shake those devils, light emerges that pinpoints ways to improve operational returns. Dustin Jones is a performance consultant with Rapid Recon and part of its Recon Edge team. He works with dealership managers to improve their reconditioning workflow efficiency and performance. He has 14 years of experience in automotive aftermarket and fixed ops positions with several multi-store groups, including Lithia. He holds a Nissan Award of Excellence in Service Advising. www.rapidrecon.com MAY JUNE 2023 || FIXED OPS MAGAZINE 29http://www.rapidrecon.com https://my.rapidrecon.com/TechEngagement