Fixed Ops Magazine 2023 Vol 20-3 - 66

INDUSTRY INSIGHT BY COREY SMITH
3 STEPS TO GO FROM GOOD TO
GREAT AS A SERVICE ADVISOR
STEP TWO:
PREPARATION EQUALS CONTROL
Practice your preparation. Understand that the more
you prepare, the more of an expert you'll look like to
the customer.
PRACTICE YOUR PREPARATION
The real work of being a service advisor happens in the
prep work. Now, the service community has so many
opportunities to gain valuable knowledge. This includes
everything from sales courses to finding answers on
Google. You need to take advantage of these resources
and put in the work before the customer ever walks
through the door. By working harder in the prep stage,
you'll work less in front of the customer. That makes your
interactions more confident and puts the customer at
ease. After all, customers today expect instantaneous
answers. When you can provide them with that, you'll
see your CSI numbers go up.
Stay after work for 10 or 15 minutes to go through the
next day's service appointments. Go through the customer
history and understand what they will be due for
when they come in tomorrow. Write down some notes of
what you can talk to them about.
Show up for work 10-15 minutes early. Go through all
that day's appointments one more time before the doors
open. Grab all the night drops. Turn all the lights on. Start
the coffee and go through your notes that you wrote the
night before.
You can compare being a service advisor to playing a
sport. You don't just show up, put on a jersey, and win
the game. You have to practice and do the prep work.
You study the plays, practice scenarios, and you do it
again and again. Bringing that same attitude of practice
and preparation to your service role can lead you to
greater success in your service advisor position.
Come back next issue for Step Number 3.
DIRECTORY OF ADVERTISERS
automotive direct hire
Battery4Life
Bellavia Blatt, PC
BendPak / Autostacker
BG Products, Inc.
BMP Doors
CDK Global
Connexion & Quickride
Custom Linings
Dealer Benefit
DealerPRO Training
Diamond Dealer Services
Dynatron
FIXED OPS DIGITAL
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Fixed Performance
Frogdata
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Back Cover
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GoMoto / Reynolds and Reynolds Page
HÓ¦RMANN Doors
HUNTER Engineering Company
InteliChek 1
InteliChek 2
NitroFill
PDX
Proactive Dealer Solutions
Rapid Recon
RepairPal
RevolutionParts
RYTEC Doors
COREY SMITH - NATIONAL AUTO CARE
NATIONAL FIXED
OPERATIONS TRAINING MANAGER
207-749-0593
CSMITH@NATIONALAUTOCARE.COM
66
TCC Total Customer Connect
TechForce Foundation
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Ted Ings' FixedOps Round Table Page
7
9
5
8
48
37
3
57
15
33
45
4
10
49
13
Inside Back Cover
23
Inside Front Cover
41
64
65
63
43
19
29
33
53
11
6
59
27

Fixed Ops Magazine 2023 Vol 20-3

Table of Contents for the Digital Edition of Fixed Ops Magazine 2023 Vol 20-3

Fixed Ops Magazine 2023 Vol 20-3 - 1
Fixed Ops Magazine 2023 Vol 20-3 - 2
Fixed Ops Magazine 2023 Vol 20-3 - 3
Fixed Ops Magazine 2023 Vol 20-3 - 4
Fixed Ops Magazine 2023 Vol 20-3 - 5
Fixed Ops Magazine 2023 Vol 20-3 - 6
Fixed Ops Magazine 2023 Vol 20-3 - 7
Fixed Ops Magazine 2023 Vol 20-3 - 8
Fixed Ops Magazine 2023 Vol 20-3 - 9
Fixed Ops Magazine 2023 Vol 20-3 - 10
Fixed Ops Magazine 2023 Vol 20-3 - 11
Fixed Ops Magazine 2023 Vol 20-3 - 12
Fixed Ops Magazine 2023 Vol 20-3 - 13
Fixed Ops Magazine 2023 Vol 20-3 - 14
Fixed Ops Magazine 2023 Vol 20-3 - 15
Fixed Ops Magazine 2023 Vol 20-3 - 16
Fixed Ops Magazine 2023 Vol 20-3 - 17
Fixed Ops Magazine 2023 Vol 20-3 - 18
Fixed Ops Magazine 2023 Vol 20-3 - 19
Fixed Ops Magazine 2023 Vol 20-3 - 20
Fixed Ops Magazine 2023 Vol 20-3 - 21
Fixed Ops Magazine 2023 Vol 20-3 - 22
Fixed Ops Magazine 2023 Vol 20-3 - 23
Fixed Ops Magazine 2023 Vol 20-3 - 24
Fixed Ops Magazine 2023 Vol 20-3 - 25
Fixed Ops Magazine 2023 Vol 20-3 - 26
Fixed Ops Magazine 2023 Vol 20-3 - 27
Fixed Ops Magazine 2023 Vol 20-3 - 28
Fixed Ops Magazine 2023 Vol 20-3 - 29
Fixed Ops Magazine 2023 Vol 20-3 - 30
Fixed Ops Magazine 2023 Vol 20-3 - 31
Fixed Ops Magazine 2023 Vol 20-3 - 32
Fixed Ops Magazine 2023 Vol 20-3 - 33
Fixed Ops Magazine 2023 Vol 20-3 - 34
Fixed Ops Magazine 2023 Vol 20-3 - 35
Fixed Ops Magazine 2023 Vol 20-3 - 36
Fixed Ops Magazine 2023 Vol 20-3 - 37
Fixed Ops Magazine 2023 Vol 20-3 - 38
Fixed Ops Magazine 2023 Vol 20-3 - 39
Fixed Ops Magazine 2023 Vol 20-3 - 40
Fixed Ops Magazine 2023 Vol 20-3 - 41
Fixed Ops Magazine 2023 Vol 20-3 - 42
Fixed Ops Magazine 2023 Vol 20-3 - 43
Fixed Ops Magazine 2023 Vol 20-3 - 44
Fixed Ops Magazine 2023 Vol 20-3 - 45
Fixed Ops Magazine 2023 Vol 20-3 - 46
Fixed Ops Magazine 2023 Vol 20-3 - 47
Fixed Ops Magazine 2023 Vol 20-3 - 48
Fixed Ops Magazine 2023 Vol 20-3 - 49
Fixed Ops Magazine 2023 Vol 20-3 - 50
Fixed Ops Magazine 2023 Vol 20-3 - 51
Fixed Ops Magazine 2023 Vol 20-3 - 52
Fixed Ops Magazine 2023 Vol 20-3 - 53
Fixed Ops Magazine 2023 Vol 20-3 - 54
Fixed Ops Magazine 2023 Vol 20-3 - 55
Fixed Ops Magazine 2023 Vol 20-3 - 56
Fixed Ops Magazine 2023 Vol 20-3 - 57
Fixed Ops Magazine 2023 Vol 20-3 - 58
Fixed Ops Magazine 2023 Vol 20-3 - 59
Fixed Ops Magazine 2023 Vol 20-3 - 60
Fixed Ops Magazine 2023 Vol 20-3 - 61
Fixed Ops Magazine 2023 Vol 20-3 - 62
Fixed Ops Magazine 2023 Vol 20-3 - 63
Fixed Ops Magazine 2023 Vol 20-3 - 64
Fixed Ops Magazine 2023 Vol 20-3 - 65
Fixed Ops Magazine 2023 Vol 20-3 - 66
Fixed Ops Magazine 2023 Vol 20-3 - 67
Fixed Ops Magazine 2023 Vol 20-3 - 68
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