cording to its current mileage are all understood will be vital to maintaining trust that has been building. Have the team member introduce the Multi-Point Inspection and explain it to the customer. Then have the team member offer to walk-around the vehicle with them. Many customers are hesitant to ask for any repairs that they did not mention in their initial phone call with the dealership. The interactive service walk-around is the perfect time for the customer to mention any issues they may have and for the Service Advisor to make recommendations. If a proper service walk-around has been done with the customer, they will understand why a tire rotation, new windshield wipers, wheel alignment or a transmission fluid change is being recommended. They will know that it is based on genuine, evidence-based concern and that it is not just a generic sales pitch that every customer is going to hear. Take the time to do the interactive service walk-around every time. Your customers will thank you for it! If you skip the service walk-around customers will notice. JANUARY FEBRUARY 2021 || FIXED OPS MAGAZINE Immediately that customer will the sense that they are valued. 31http://autostacker.com