cy comes down to people, processes, and software in that order. The software provides the communication engine that keeps Techs working and eliminates wasted time chasing people for answers. Stay efficient, my friends. Anthony Greenhalgh is the Director of Sales and Marketing Operations for Rapid Recon. Before joining the company in 2016, he spent 24 years at a multi-franchise metro dealer. He two through their day and look for small things you was responsible for in- and I take for granted. Do we keep printers stocked ternalizing all cosmetic with extra paper and toner? This is a common exam- reconditioning into the group's collision center. General ple of little things that burn tech time when they must Motors has recognized him as a " Top Performer " for his leave a task to retrieve those items. success in the automotive parts industry. Reach him at anthony@rapidrecon.com. Finally, adding reconditioning software to my former body shop and recon operations boosted Tech efficiency by 27% year over year. Recon and Tech efficien- MARCH APRIL 2021 || FIXED OPS MAGAZINE 19http://RapidRecon.com