from a wholesale customer then it is a huge problem. If you see these high numbers, consider cutting the partnership. Business is a two-way street. If your wholesale customer is possibly returning any and every part at will at a volume that puts you in a bad spot, you are losing out and need to immediately deal with this problem. This is an incredibly important metric to watch. It is wise to have the difficult conversation so you can cut any bad apple that makes business, and inventory control, difficult for you. 5. When Your Service Manager is Not on Board This is a difficult and possibly controversial tip but one that many progressive dealers have implemented with success. Sometimes you might be faced with your Fixed Ops Manager or Service Manager who is not on board with keeping special order parts in line. This leaves the Parts Manager fending for himself or herself. To avoid this no-win situation, you can introduce this measure. If there is a part that was ordered at the request of the Service Department that rolls over to day 31 - it goes into the Service Manager's Inventory. This does not mean that the Service Manager receives the special-order part and gets to keep it. Ultimately, it is still the Dealer's money. You do something that gets the attention of most Service this regardless of whether or not you can return it Managers. to the manufacturer for credit. It is essentially an in- This might cause some tension with the Service ternal shuffle from the dealer's right-hand pocket to their left-hand pocket. The goal of this policy is that when management pays attention to their financials, they will see it show up in the Service Department's Inventory. That will get their attention. It is also a line that Service Managers are directly responsible for and are questioned about each month. This is MARCH APRIL 2021 || FIXED OPS MAGAZINE Manager. But if you are having an issue with obsolescence based on decisions originating from the Service Department, this could be the exact wakeup call you need to resolve the issue. This should get your Service Department on board with helping you get special order parts in line. 37http://unotificrm.com