service is delivered on-time every time, the results will in automation to streamline the relationship between be positive feedback and improved CSI score. your dealership and your customers, you are sure to stay ahead of the curve. STAY AHEAD OF THE CURVE Rougeman Having a Valet & Shuttle Service gives you an advantage over dealerships that do not offer this service and and the founder of a will definitely make you stand out. Having an efficient valet & shuttle manage- way to offer valet service at scale will definitely im- ment software for deal- prove profit margins. Trimming unnecessary costs with erships called HopDrop an automated solution is an easy way to increase your (www.hopdrop.io). dealership's overall ROI. company that consulted The future is in virtual service powered by a valet opsumer preferences are driving the addition of this type of service, nailing down the processes will be necessary to do it at a scale with consistency. HopDrop Valet & Shuttle Management software can help you achieve that goal (www.hopdrop.io). Over the next 5-10 years, the global automotive industry is going to see changes more than it has in the past 100 years as the Application Economy shifts the competitive landscape. By leveraging these technologies MARCH APRIL 2021 || FIXED OPS MAGAZINE He previously co-founded a eration. Since the market dynamics and changing con- Ghassemi is a serial entrepreneur the purchasing department of French OEMs with part procurement strategies. He created strategies for Chinese aftermarket part manufacturers to develop relationships with Korean OEMs. He believes that if you build a simple solution centered around user experience, aimed at a palpable pain point that resonates with everyday people, you can build a success story to inspire others. Rougeman Ghassemi, VP of Sales | Co-founder, 613867-4728, rougeman@hopdrop.io 59http://www.hopdrop.io http://www.hopdrop.io