Fixed Ops Magazine - 2021 Vol18 03 - 30

FEATURE
TIME IS
PERISHABLE
O
Like Ice Cream on a HOT DAY
ne of your dealership's most precious resources
is ... TIME. It is also possibly the most
difficult piece of inventory to manage. Benjamin
Franklin said, " Lost time is never found again. "
Unlike other inventory items in a store, such as parts:
time is perishable. If parts are not
sold today, they can be sold tomorrow,
next week, or next month. They
are not perishable items. Time is like
a brick of Ice Cream sitting on your
counter. If you do not sell it ... it is
going to melt. If time does not get used properly today
or any day, IT CANNOT BE MADE UP.
4 TYPES OF TIME
There are four types of time that every Service Department
needs to be aware of and manage: Scheduled,
Present, Assigned, and Booked.
Benjamin Franklin said,
" Lost time is never
found again. "
1. Scheduled Time - the time that
each technician is scheduled to be
working.
Holidays, vacations and
training time are excluded. Scheduled
time is the starting point for
The Challenge: How can your Service Department
manage its time in a better and more effective manner?
The Solution: Managing technician time or having
awareness of what is going on with your technicians and
the ability to course correct as necessary in real-time.
30

Fixed Ops Magazine - 2021 Vol18 03

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2021 Vol18 03

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